divBloomberg is a global leader in business and financial information, news, and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are./divdivbr/divdivstrongWhat’s the role?/strong/divdivbr/divdivYou will provide support for new and existing Bloomberg clients. You will collaborate with Sales to address clients’ connectivity requirements, lead the installation of Bloomberg Terminals, as well as coordinate closely with a variety of internal teams to deliver access to the Bloomberg infrastructure. You will resolve technical issues and proactively maintain Bloomberg performance to the utmost level, which will include circuit usage and network performance./divdivbr/divdivnbsp;You need to be a confident and well-organized communicator, responsible for handling key accounts while regularly liaising with market data and technology personnel, in addition to telecommunication providers, service vendors and a variety of internal partners to ensure the highest quality of service to our customers./divdivbr/divdivIf you wish to be involved in an exciting, fast-paced and challenging role that allows you to fully utilize your communication, technical and project coordination skills while gaining insight into the global financial markets, then this may be the opportunity for you./divdivbr/divdivstrongWell trust you to:/strong/divdivullinbsp;Support technical issues and inquiries regarding the Bloomberg Terminal software, hardware offerings and network connectivity/lilinbsp;Engage with internal and external partners to resolve service issues/lilinbsp;Coordinate installation and maintain customers’ connectivity to Bloombergs network/lilinbsp;Work proactively with clients to implement recommended hardware and network infrastructure strategies to improve their experience with Bloombergs products and services/lilinbsp;Lead and coordinate multiple concurrent projects with stakeholders to meet project deadlines within service quality/li/ul/divdivbr/divdivstrongYou’ll need to have:/strong/divdivulliMinimum 1 year of working experience in customer service or a similar role that engages with internal or external clients/liliMinimum 1 year of working experience in supporting software, hardware, or related products and workflow/liliBusiness proficiency and fluency in English and Mandarin to support Chinese-speaking clients/liliUnderstanding of network technology (such as TCP/IP, UDP, RIP v2, BGP, etc.) and topology/liliAn established comprehension of PC hardware, operating systems (Windows, Mac OS) and software suites (MS Office)/liliExperience in multitasking within a high-volume environment with simultaneous projects and tasks/liliDemonstrable experience of coordinating with multiple teams to meet deadlines/liliFlexibility to accommodate occasional evening amp; weekend work (time off in lieu)/liliDemonstrated continuous career growth within an organisation/liliBachelors degree or degree-equivalent qualifications/li/uldivbr/div/divdivstrongWed love to see:/strong/divdivulliCompTIA A+, NET+ or CCNA certification/liliExperience with telecommunications lines, basic network design and security/liliExperience with FIX protocol/liliExposure to vendor cloud technology e.g. AWS, Azure/liliExperience with setting up amp; troubleshooting virtual environments (VMware, Citrix, etc.)/liliAbility to communicate effectively and negotiate resolutions to difficult scenarios/liliAbility in picking up new technologies and concepts quickly/li/ul/divdivnbsp;strongIf this sounds like you:/strong/divdivnbsp;Apply if you think were a good match. Well get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/divdivbr/divdivstrongWhy Bloomberg?/strong/divdivWe’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.br/divdivbr/divdivLearn more about our office and benefits:/divdivSingapore | a href=http://www.bloomberg.com/singaporewww.bloomberg.com/singapore/a/div Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email amer_recruit@bloomberg.net