**Job Description Summary** Provides key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract. May perform some technical service work. Must live in Denver, CO area. **Job Description** **Responsibilities** + As directed, use knowledge of customer contract to ensure obligations are met. + Prioritize service, assign personnel, and follow up on commitments. - + Hire and develop talent for a clinical service team. Includes direct people management responsibility including staffing decisions and performance development. + Share on-call or service call escalation. + Function as Site Leader and is responsible for customer relationship at assigned sites. + Ensure service quality via frequent customer contact and formal quality reviews. + Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports. + May track and analyze financial performance with DOS, MCE, or SDL. + May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies. - + Maintain technical knowledge of current standards for safe, effective us of medical equipment through instruction. + May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair. + Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements. + Effectively communicate and partner with teammates and colleagues. **Qualifications: -** + Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment; + OR equivalent military education and 4+ years of experience servicing medical equipment; + OR High School Diploma/GED and 6+ years of experience servicing medical equipment + A minimum of four years’ experience as a Biomedical Technician with two-years of progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues. + Qualified experience in a customer service environment with resulting knowledge of customer account coordination. + Experience managing financial and administrative requirements of the position. + Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner. + Must live in Denver, CO area. \#LI-GM1 For U.S. based positions only, the pay range for this position is $79,200.00-$118,800.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. **Relocation Assistance Provided:** Yes Application Deadline: octubre 31, 2025