Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

This role supports Equifax teams with orders for new and existing customers with the best possible service in relation to account on-boarding, issues resolution, inquiries, contract management, ad hoc project work and tracking and reporting. Key activities will include receiving and analyzing fulfillment ID requests from sales, ensuring all necessary documentation is received, entering appropriate information into the process tools, follow up on status of submissions and daily reporting of activities. Helping resolve issues and occasional project work is also a requirement. 

What you’ll do

Onboarding management through application tool and issues resolution

Contract management and ensuring compliance requirements met

Proper queue management and priority setting for efficient execution and revenue generation

Work in a complex and quickly changing environment

Perform as a consultant to other stakeholders

Lead troubleshooting efforts to mitigate negative customer impact

Lead special projects related to role and enhance overall customer experience

What experience you need

Must be able to commute to Midtown Atlanta Office Tuesday - Thursday each week

3+ years of Customer Service experience

Experience with Google tools (Gmail, docs, sheets, etc)

Efficient: Meets or exceeds quality and cycle time requirements for tasks

Extremely organized and self- starter/fast learner

Good judgment and integrity

Excellent customer service/sales support

Results focused and goal oriented

What could set you apart

Knowledge of Equifax tools:  Working knowledge of ezBoard, Salesforce, Entitlement Master, DCAT and MAT (Core Risk Portal) 

Honesty and integrity as core values

Dedicated work ethics

Change agent

Logical and forward thinker

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-Atlanta-One-Atlantic-Center

Function:

Function - Customer Service

Schedule:

Full time