Overview Who We Are Every decision we make rests on whether or not we're bettering the lives and experiences of the people inside and outside of our walls. It's the way we innovate and rethink the possibilities of our products and services, it's the way we foster and build relationships with our team members and our customers and it's the way we prioritize our social impact initiatives to serve the communities we live, work and play in. With a rapidly expanding group of over 11,000 team members and a diverse portfolio of best-in-class brands — we've proven, time and again, by putting people first, our company's possibilities are truly endless. Why We are Different: At Lippert Components, Everyone Matters. We are striving to make lives better through meaningful relationships with our co-workers, our customers, and our communities. LCI team members feel a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our many team members. We measure success by how we touch the lives of people inside and outside our walls. What You will Get: A company culture where everyone matters Healthcare + Dental + Vision + 401k with Employer match Career development and mentoring Tuition Reimbursement Annual flu immunization Holiday, personal and vacation days Local and national discounts Wellness offerings Summary/Objective This position receives and interprets both internal and external customer change requests. These requests are then entered into the PDM system where they are processed by the CAD team. In addition to entering the change data into Enovia, this role researches which models are actively being used by the customer, notifies purchasing when parts change or go obsolete, and gives manufacturing advance notice when changes are coming. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage incoming email, distribute it to the proper departments Communicate with customers, fill their requests Read prints Analyze, document, schedule, and communicate change order requests and inventory levels with customers, LCI Engineering, LCI Salesmen, chassis field technicians, members of production, and the pricing team Create descriptive and precise change orders with the proper coding in the database for completion by the Engineering team Create new item numbers and descriptions and assign the proper product attributes for the business system Maintain the active lists for all of our customers Maintain various reference materials in the database Create and modify bills of material Ensure that the parts being utilized are valid for the specified plant and customer Effectively communicate with members of the SKU teams to ensure that the items are setup with the correct coding for proper consumption Maintain various Excel files that are used by the engineering division Participate in inventory Competencies Must be able to work as a part of a team to achieve the company’s overall goals Must demonstrate clear verbal and written communication skills (English); Must be able to read and process written communication including, but not limited to measurements, directions, instructions, etc.; Must possess successful problem-solving skills Must be able to exhibit tact and diplomacy and maintain professional relationships with supervisors, fellow employees, customers, etc.; Must be able to work under mentally stressful situations; Must be able to prioritize and easily adapt to changes through the day. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position, and the expected work hours are 40 hours per week, Monday through Friday; weekend and overnight work could also become necessary. Travel Minimal local travel. Required Education and Experience High School Diploma Working knowledge of Microsoft Word and Excel Preferred Education and Experience Manufacturing/industry experience. Welding and metal fabrication knowledge Work Authorization/Security Clearance Must be legally authorized to work in the United States. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Group : AAP/EEO Statement Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert. Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment. Know Your Rights