Duncan Solutions

Duncan Solutions, a Navient company, is a full-service tolling and parking management company and a leading provider of parking management services to municipal and commercial clients, including citation processing, debt collections, and integrated parking management services.

This position is responsible for immobilizing scofflaw vehicles, handling in-person customer payments via cash, check, or credit card.  Also responsible for coordinating vehicle tows for eligible vehicles. This position requires the ability to handle customer escalations, large volume cash handling, and a professional demeanor. Work location is 700 Hargrove St., Pittsburgh, PA

FULL- TIME role- earn $19.00/ hour PLUS PTO and other benefits!

Schedule - Monday-Friday 9:30 am - 6:00 pm

Responsibilities

1. Patrolling & Vehicle Immobilization                                                                                               

Patrol the city of Pittsburgh in search of Scofflaw vehiclesIdentify scofflaw vehicles, immobilize by placing a boot on the wheelCoordinate & communicate with other officers & teammatesKeep accurate and thorough records in log books and processing system (Auto-process)Interact with vehicle owner/occupants, give information & provide direction as neededInterface with Pittsburgh Police & towing contractor as neededComplete daily report of patrol activities

2. Customer  Service                                                                                                                                          

Maintain professional appearance and demeanor for in-person customer interactionsAnswer general customer questions regarding payment options based upon their unique account identification informationResponsible for closing and securing the payment lobby at the time designated by the company 

3. Payment Desk and Deposit Reconciliation                                                                              

Receives payments from customers in personResponsible to secure monies.Provide change and balance cash drawerTrack and archive payment transactions and account notesBalance cash drawer and reconcile daily workCreate deposit and work with vendors to send to the bank and/or corporate office

4. Release & Tow Dispatch                                                                                                       

Communicate with teammates in the field regarding the release of booted vehiclesCoordinate Tows with tow contractorRecord towed vehicles in processing systemAssist with monthly unclaimed vehicle auctionSupervise citizen access to vehicles in secure police impoundAuthorize release of vehicles from police impound

5. Other duties as assigned

MINIMUM REQUIREMENTS:

High School DiplomaPrior experience in handling payments preferredAbility to perform basic mathematicsWorking knowledge of Word, Excel, OutlookBasic computer skillsValid Driver’s License

PREFERRED QUALIFICATIONS:

Educational background in Safety & Security / Criminal Justice / Law EnforcementExperience in the fields of:Parking EnforcementLaw EnforcementSecurityLoss PreventionCode EnforcementExperience with Auto-processExperience handling Cash & Credit Card Transactions

  

IMPORTANT NOTICES:

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace