Summary:

Responsible for the day-to-day operation and direct supervision of all activities within the Hotel Operations departments to include Front Office operations, Valet, Housekeeping, EVS and Gift Shop if applicable. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

 

Essential Functions and Responsibilities:

Hire, train, develop, measure performance, discipline, and schedule department staff Lead the tactical execution of strategic initiatives under the direction of division leadership Establish standards of service within assigned department(s) and ensure achievement Monitor and control labor within the department while maintaining adequate coverage in the department based on business demands Assist with ongoing amalysis of financial reports to monitor th profitability and ecpenses with the hotel operations departments Monitor maintenance and appearance of assigned departments and provides suggestions for improvments needed Develop, coordinate, prepare and help implement project plans to support initiatives designed to improve operations Maintain positive working relationships with ither departments Work calmly and professionally in busy work environment while effectively mulit-tasking Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards Works on special projects as assigned Perform other duties as assigned