Summary: Provide courteous and prompt guest service, change, jackpot, hopper/ticket voucher fill, ticket voucher redemption, and minor machine repairs when working on the floor. Create an atmosphere of excitement on the casino floor.


Essential Functions:

Carries a wallet with currency to ensure quick and accurate bill change for guests Monitor assigned section(s) efficiently and timely while providing excellent guest service Proactively assist customers by continually searching for service lights and customers in need of service Keep assigned section in a neat, clean and orderly fashion, including but not limited to, pushing in unoccupied chairs, removing glasses and trash from the tops of machines and emptying ashtrays Fill hoppers and printers, and makes minor machine repairs as necessary Handle and secure company-issued keys in compliance with departmental guidelines Build and maintain proper rapport and satisfaction with customers by handling disputes, maintaining a positive attitude, engaging costumers, and communicating special promotions and property products Enter jackpot data information in the computer system accurately Check all monies received for counterfeit currency Communicate with staff via radio to ensure efficiency in guest service Work calmly and professionally in busy work environment while effectively multi-tasking Coordinate with supervisors and Security to detect and prevent attempts to cheat or damage gaming equipment Notify management team of any floor irregularities Exercise appropriate discretion in identifying situations that require management attention Ensures consistent and timely compliance with all gaming and internal control policies and procedures Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations Performs other duties as assigned