The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Do you want to be responsible for creating an amazing guest experience? As a Box Office Supervisor, you will be responsible for show information, maintaining the ticketing systems and create memorable experiences for our guests.

THE STARTING RATE: $22.50

THE DAY-TO-DAY:

Oversee ticket counter operations to ensure agents maximize revenue and assist guests quickly and effectively.

Supervise ticket agents, assign locations, manage breaks, and reassign staff as needed.

Answer guest questions and provide details about property amenities and local attractions.

Boost employee engagement and guest experience through coaching, recognition, and training.

Support the Ticketing Manager in maintaining event inventory in ticketing systems (Archtics, TM1, Patron, VIPR), and report any system issues.

Help train new ticket agents.

Keep show and event information up to date in the ticketing system.

Generate event reports for senior leadership, management, and promoters.

Resolve guest complaints or escalate to management if necessary; notify management or security of unusual events or theft.

Manage guest queues and stanchions.

Prepare financial settlement documents for finance and promoters after shows.

THE IDEAL CANDIDATE:

High school diploma or equivalent

Two (2) years of Ticket Office experience or Cash Handling

Work varied shifts, to include weekends and holidays

Has experience in Box Office/ticketing, events, live entertainment in a casino setting

Basic knowledge of Ticketmaster, including: Archtics, TMOne and Host

Can handle multiple tasks at one time

Describes themselves as an energetic individual

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off shift

Healthcare, financial, and time off benefits

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=17152

Are you ready to JOIN THE SHOW? Apply today!