Job Summary: $15/hr

The Box Office Attendant is responsible for assisting patrons with ticket distribution via ticket purchase or ticket pickup previously arranged (will call).  This position also provides general information pertaining to T-Mobile Center and the events taking place at the arena. These transactions should be provided in a friendly and accurate manner while maintaining a professional appearance and exceptional service.

Essential Duties:

Accurately and efficiently processes orders from the computerized system and collects payment from guests.                          Greet customers with a positive and friendly demeanor.  Assist guests by providing information, answering questions and processing requests.Follow cash handling and inventory procedures to ensure the security of assets and inventory.Provides accurate information to guests relative to events being held in the building including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions and general information about the facility.Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.                   Handles payment transactions whether by cash or credit card in an accurate, efficient and timely manner.                        Ensures that cash count is accurate at the beginning of the shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank.           Listens to guest concerns and complaints in a calm and patient manner and resolves issues to the satisfaction of guest or if necessary, contacts Supervisor/Manager to assist the guest.Interact in a professional manner when dealing with team members, clients, guests and management.Other duties as assigned by management.               

Required Qualifications (Job Knowledge, Skills, and Education):

A minimum education level of High School Diploma or its equivalency.1+ years of related work experience.     Basic computer skills ideally with a computerized ticketing system.Previous cash handling and/or retail experience.Demonstrated ability to accurately and efficiently deal with large quantities of cash or payment methods, including credit card transactions.Commitment and willingness to provide excellent customer service and communication skills.Able to work independently and in a team setting.Effective decision-making skills.Ability to keep accurate and legible records.Ability to work flexible hours including nights and weekends and some holidays.Ability to remain in a stationary position for 6+ hours.

Preferred Qualifications:

Previous experience in live event/entertainment ticketing space.

Additional Comments:

ASM reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  ASM may require an employee to perform duties outside his/her normal description.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.  VEVRAA Federal Contractor

TMCHR@T-Mobilecenter.com for applicants requesting a reasonable accommodation.