Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health.  For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience.  Our members are our neighbors, our friends, and our families.  It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds. 

The Business Process Improvement Analyst I reports to a Director or Manager of Enterprise Business Process Improvement and is responsible for supporting process improvement activities across the various business functions of Horizon. The incumbent of this position will interact with divisional subject matter experts in the business, operations, IT, finance, and other functional areas to generate and analyze information that will support the recommendations of solutions that address productivity, efficiency, complexity and strategic opportunities, while enhancing the customer experience. The key role of the BPI Analyst I position is to provide analytical support to projects led by BPI Implementation Managers. The key analytical activities provided by the BPI Analyst I role consists of the creation and gathering of business process performance data through various activities such as process mapping, time-motion studies, call reviews, service request research, and data extracts and reports. The BPI Analyst I will also support BPI Implementation Managers in preparation of BPI workshops and assist in capturing workshop artifacts. The BPI Analyst I requires a process-minded individual with strong data analytical skills and the ability to succeed in team environments.

Exhibit ownership of deliverables and assignments to drive quality outcomesDemonstrate strong relationship building and collaboration skills with team members and business partnersGather and generate process performance data and conduct analyses as directed by manager/project leaderDesign and document processes using standard techniquesDevelop standard reports for metrics reporting and analysisPerform routine statistical and graphical analyses and assist in the development of content to support process improvement recommendationsAnalyze financial data and assist in developing project ROIs to determine savings potentialCommunicate analytical results in a simplified and understandable mannerParticipate in presentations of project updates and outcomes to various levels of managementLearn and leverage research-driven, proven models & frameworks to assist in the development and implementation of process improvements across the enterpriseDrive for high quality results on any other deliverables as assigned

Education/Experience:

RBA or BS degree in an engineering, finance, or technical discipline from an accredited college or university preferred or relevant work experience required in lieu of degree.Requires minimum of 1 year professional business experience, prefer Health Insurance Industry.Requires a basic understanding of business process improvement, process redesign and/or operational management environment-Lean Six Sigma Green-level certification from an industry recognized academic or quality institution (e.g. Universities, American Society for Quality) or equivalent program, or commitment to achieve Horizon Green Lean certification within one year of hire-Healthcare industry experience, a plusFortune 500 experience, a plus

Skills and Abilities:

An emerging professional with an analytical perspective and process improvement mindsetAwareness of Lean Six Sigma tools and conceptsAbility to present complex concepts comfortably and effectivelyExcellent quantitative and analytical skills, with PC proficiency in Microsoft Office (Excel, PowerPoint, Word, Access, Visio)Experience with statistical software programs, a plus (i.e. Minitab, JMP, SAS)Strong communication (written and oral), interpersonal, and facilitation skills and business acumenEagerness to contribute in a team-oriented environmentStrong commitment to excellence and personal and professional growthExperience working with large datasets and writing/executing data queries, a plusProject management experience, a plus-

**** REMOTE - But May require meeting in office 2-3 days per month or as needed

Travel (If Applicable):

**** May require to meet in office 2-3 days per month or as needed

Minimal external travel is required for this positionTravel between Horizon offices may be periodically required based on active assignments

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware

Salary Range:

$77,900 - $104,370

​This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity.  This range has been created in good faith based on information known to Horizon at the time of posting.  Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

Comprehensive health benefits (Medical/Dental/Vision)

Retirement Plans

Generous PTO

Incentive Plans

Wellness Programs

Paid Volunteer Time Off

Tuition Reimbursement

Disclaimer:
This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law.  Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.