RESPONSIBILITIES

Participate and lead in the development, implementation, and updating of training manuals to reflect new approaches to training, departmental and/or system process changes and updates Oversee and mentor new employees during the initial training program Work closely with the leadership team, QA, and subject matter experts, external and internal, to assess the learning environment and determine relevant resources for training Educate staff in policies and procedures, as well as an overview of the department, general functions, responsibilities, and relationships with other departments Develop and maintain all training materials, including training packages with materials assigned by leadership Participate in development, testing, and implementation of new programs and systems Share performance information with operations and training management in an effort to determine next steps Coordinate administrative activities with the leadership team, including class evaluations, updating files, class registration, scheduling classes, new hire system/software access, personnel information, and attendance management Implement ongoing training for experienced A&G staff members, as well as other departments on A&G as needed Document outcomes of educational processes and share with leadership Assists in performing QA as needed

 

REQUIREMENTS

2+ years’ experience in US Healthcare in appeals & grievances, utilization management, and/or training Guiding Care experience is a plus Ability to communicate complex ideas effectively with employees and clients at all levels Flexibility and ease with changing tasks and priorities Ability to perform technical tasks such as creating business requirements documents and user training manuals and guides