As a BPO Operations Associate Manager, you are expected to perform the following (but not limited to) duties and responsibilities:

Makes independent decisions in coordination with the Project Lead, which have major day-to-day impact in area of responsibility, and may influence direction of other areas. Accountable for results of work to both Accenture and client. Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility. Responsible for communication of strategy, initiatives, local plans and performance metrics across own area of responsibility. Works with the Ops Manager in reviewing performance against financial parameters and monitors and reports on budgetary aspects within own area. May have significant input to budget setting/financial proposals and reviews. Initiates and promotes continuous improvement programs across sphere of influence.

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