Manage the training function for multiple client areas Lead and facilitate the development, design and timely implementation of training programs/curriculum and improvement initiatives Oversee the management and effiicent scheduling of training resources and training classes Identify and assess training needs of the process; generate and execute plan for training interventions and quality initiatives Support the training and development of Trainers and Training Assistant Managers Collaborate with Operations Team to meet client needs and drive performance benchmarking Maintain an in-depth understanding of the domain knowledge, procedures and policies pertaining to Process Training