Branch Administrator (RB6) - Karasburg Branch Listing reference: capbw_002150 Listing status: Online Apply by: 29 January 2025 Position summary Industry: Banking Job category: Banking, Finance, Insurance. Stockbroking Location: Karas Region Contract: Permanent Remuneration: Market related EE position: No Introduction Responsible for effective management of operational services in the branch. Job description

Key Performance Areas (KPAs Routine Administration
· Cash control
· Reconciliations (trial balance)
· Checking and control daily activities in compliance with The Banks operational manuals and circulars.
· Responsible for employee record keeping in the Branch
· Data quality
· Open and close of Branch Service Delivery
· Attend and resolve customer queries and complaints timeously
· Queue management
· Signagealuation of customer feedback and developing customer experience improvementmendations.
· Customer service effecientcy. Resource planning for peak times.
· Staff planning management.
· Resource optimisation Operational Risk Management
· Control of inventory and stationary
· Management and controlling of ATMs
· AML reporting (EDD, FIA, FATCA)
· Equipment (Fire, Laptops, Tablets etc)
· Ensure compliance and adherence to internal controls, procedures and regulations Sales Support
· Maintenance of existing documentation (FIA, Account openingand data quality).
· Checking of sales documentation and record keeping
· Identify cross-selling opportunities and refer such opportunities to the sales department. People Management
· Ensure optimization of people capabilities in the branch.
· Ensure effective implementation of performance and talent management in the branch (reinforce performance culture in the branch)
· Staff development (training and coaching)
· Attend to grievance and disciplinary matters in the Branch Competencies (Essential)
a) Leading and Deciding
b) Interacting and Presenting
· Relating and networking
· Persuading and influencing
c) Supporting and Co-operating
· Adhering to principles and values
d) Organising and Executing
· Delivering results and meeting customer expectations
· Planning and Organising
e) Adapting and Coping - Adapting and responding to change
f) Supporting and cooperating
· Working with people.

Minimum requirements

QualificationsDiploma pin Accounting / Business Management or similar with a minimum of 5 years’ experience of which 3 years should be at supervisory level Knowledge/Expertise/SkillsKnowledge of retail or commercial Banks products and services, credit principles, sales and administration.Intermediate Computer Skills (Word, Excel, Outlook, PowerPoint,Teams)Excellent Leadership skillsExcellent interpersonal relationship skillsGood planning an organising skillsGood verbal communication skillsGood writing skills for reporting