**Job Title: Branch Coordinator** **Job Description** Branch Coordinator for a leading storage unit company. Fully on-site position in Fremont, CA from 8am - 5pm. WHAT YOU'LL BE DOING: Environment, Health & Safety • Comply with Environmental Health & Safety Policies Customer Service • Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals. • Manage inbound calls and branch notifications to communicate procedures, guidelines, and policies. • Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution. • Oversee the end-to-end Customer Service process, ensuring exceptional service delivery. • Facilitate efficient Delivery and Return processes to ensure seamless operations. • Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement. • Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication. Office Operations • Manage Location Accounts Payable process to include: • Investigate invoices that do not match POs and reconcile discrepancies. • Manage local service contracts, blanket POs, etc. • Prepare required PO reporting and documentation consistent with policy. • Issue and receive POs within standard response times. • Manage Location Month-End Close processes to include: • Reconciliation of delivery and installation (D&I) reports, • Risk management reporting (accidents, OSHA, DOT, etc.) • Fleet inventory reconciliation. • General office/facilities/administrative duties to include: • Ordering/receipt/inventory of office supplies • Facilitating IT Help Desk assistance for branch employees as required. • Receiving and distributing incoming mail and/or deliverables. • Facilitating location employee timeclock use and reporting • Collaborating with HR and Managers in onboarding new hires. • Other duties as assigned. Inventory & Material Coordination (as applicable) • Generating POs for requested parts/shop materials, placing orders, processing POs upon receipt. • Assisting in branch inventories. • Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items. **Hard Skills** + MS Office (Excel/Word/Outlook) proficiency + Experience working effectively with customers and vendors by phone, email, Zoom, etc. + Vendor negotiation experience (price, timing, etc.) + Ability to follow direction and meet deadlines in a fast-paced environment + Experience applying creativity to problem-solving for positive outcomes + Experience building sustainable relationships and trust with vendors through open, proactive communication + Ability to effectively manage multiple, changing priorities in a fast-paced environment + Occasional travel may be required **Soft Skills** + Strong service orientation + Active listening + Excellent oral/written communication skills **Job Type** This is a Contract-to-Hire position with a duration of 6 Month(s). **Work Site** This is a fully on-site position in Fremont, California. **Work Environment** Fully on-site position in Fremont, CA from 8am - 5pm. **About Aerotek:** We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.