Imperial Dade, a leading North American distributor, has a Branch Manager role available in Nashville, TN! The Branch Manager will be responsible for leading and developing staff, implementing major initiatives, and facilitating daily operations. If you are passionate about driving business growth and leading a dynamic team, this is your chance to take the next step in your career.
Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.
**All correspondence will come directly from Imperial Dade and not a personal email address.*
ResponsibilitiesYou will:
Service and sell to customers promptly and efficiently following all company policies and guidelines.Attract potential customers by answering product and service questions; suggesting information about other products and services.Resolve and research product or service problems accurately and efficiently by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Ensure all incoming phone calls are served promptly and in a courteous manner for the branch call center.Train Customer Service and Sales employees on data entry skills and procedures for order entry.Ensure department treats each customer and each customer's problem with respect, promptness and the courtesy deserved.Recruit, select, train, direct and motivate and appraise employees’ performance to assure a stable and competent organization.Maintain Customer Service area in a clean and neat fashion.Strive to improve branch operations and profitability; maintain contact with various departments for corrective and efficient order flow.Manage the balance of Customer Service Representatives account assignments.Responsible for customers' questions and/or complaints.Continually enhance product and service knowledge with continued education.Provide a high standard of efficiency, accuracy, and courtesy to all customers and American Paper & Twine employees.Be responsible for accurate entry of all sales orders, including phoned-in orders, EDI orders, web orders, emailed or faxed orders for the branch.Systemically correct order errors or make necessary changes on existing orders for customer service, sales and purchasing staff.Be responsible for monitoring various order hold codes and releasing orders to be processed in a timely manner.Be responsible for ensuring prompt delivery and handling of all the processes associated with the order entry.Process and research returns.Oversee Back-order Report to ensure all back orders are processed correctly and in a timely fashion.Responsible for all branch petty cash replenishment and balancing; ensure local checking account transactions are deposited.Comply with all cash handling procedures and policies, i.e., bank card authorizations and cash transactions.Ensure proper scheduling of staff on a daily basis, including Will Call/Reception desk coverage.Oversee time and attendance for payroll for all branch hourly employees.Monitor attendance by processing and collecting leave requests for all branch employees (hourly and salaried).Conduct new employee orientations.Assist employees with medical claims and eligibility requirements.Report Workers Compensation injuries to Human Resources dept.Oversee Family Medical Leave (FMLA), TN Maternity, and Workers Compensation.Coordinate with management as well as the sales, purchasing, warehousing and accounts receivable departments to ensure customers satisfaction.Follow and ensure warehouse safety and housekeeping procedures are followed through by staff. QualificationsYou have:
Bachelors Degree preferred; High School Diploma or equivalent experience.Previous management experience.Strong leadership and communication skills.Ability to resolve issues promptly.Ability to interact with customers via phone, email or in person in a professional manner.Excellent MS Office skills.Ability to operate ERP system, office supply wholesale software, and Optimum Solutions software.General understanding of benefit plans, i.e. medical, dental, LTD, Life, Workers Compensation, etc.General understanding of payroll principles.Professional integrity with ability to maintain confidential information.Ability to delegate and to get results through others.Strong decision-making skills.3+ years experience in Customer Service with American Paper & Twine.
We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
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