A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Retail Distribution – Branch Network

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 260 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking a high caliber professional to join our branch network asBranch Manager B3.

Principal responsibilities

Responsible for leading, developing and managing a B3 branch to ensure achievement of the business objectivesEnsure delivery of a consistently excellent customer experience and encourage customer migration to alternative channelsEnsure strict alignment to global standards; operate with the highest standards that meet all regulatory requirements and ensure that the front line employees act as the first line of defense by having the right conversations with customersAccountable for minimizing risk and maximising operational efficiencyAchieve results by working with the whole branch team, local market and wider communityPlay an active role as part of wider area/regional leadership teamDeliver the branch plan including leads/sales prospect management and overall customer experience