Reporting to the Regional Director, the Branch Manager is responsible for the overall sales and operations for the Branch Office, which provides a multitude of make-ready, add-on, and renovation services for our multi-family clientele.  You will be responsible for the successful recruiting and management of branch staff and identification and selection of qualified independent contractor, as well as the overall productivity, quality control, and safety, of your team.  The Branch Manager analyzes and enhances the operational procedures and business processes of the team and looks for opportunities to improve performance and maintain a positive branch culture.  Working with your Operations Manager, Account Managers and Field Service Managers, this role actively partners with our client’s property managers, maintenance managers, and other staff to ensure attainment of high client satisfaction, high retention, and achievement of Branch revenue and profit goals.

The ideal candidate will be growth-minded, have a hands-on approach, and possess a proven success record managing a multiple-department branch with full profit and loss (P&L) responsibility. 

Salary Range: $110,000 - $120,000

Bonus: Target bonus is 17.5% of annual salary (divided and paid out quarterly)

Auto Allowance: You will be eligible to participate in an auto reimbursement program that provides a fixed bi-weekly payment and a monthly variable mileage reimbursement allowance.

Responsibilities:

Plan, lead, and monitor the overall activities and operations of the branch, including sales, field service, and administrative in accordance with the company’s objectivesMonitor, manage and ensure the Branch achieves its revenue, gross profit, and EBITDA targets as measured on the profit and loss statementActively deploy the company’s full suite of service offerings to our multi-family consumers to ensure that core service and financial goals are achievedDevelop forecasts, financial objectives, and business plans, achieving goals and metricsPromote and deliver on divisional initiatives, including process and technology transformation and operational excellence goalsWorks with Operations Manager to identify and select qualified independent contractors on an ongoing basisDevelop and execute strategies to generate revenue growthMaintain cooperative working relationships with property managers through frequent communication, site visits and promptly and effectively addressing questions or concernsAddress customer and branch staff satisfaction issues promptlyBring out the best in the Branch’s personnel by providing training, coaching, development, and motivationRecognize and reward team members for their contributionsIdentify areas of improvement and implement corrective actionsEnsure effective onboarding of new branch staff through required on-the-job trainingAssess local market conditions and identify current and prospective sales opportunitiesShare knowledge with other branches and divisional leadership on effective practices, competitive intelligence, business opportunities and needsReport safety incidents in a thorough and timely mannerAttend local/national trade shows to present and market the Division and / or specific locationsPerform other duties or special projects, as assigned

Qualifications:

Bachelor’s degree required; Master’s degree preferredMinimum of 10 years of proven success in a branch operations management roleMinimum of 5 to 7 years of experience in the construction, painting, renovation, or restoration services businessCustomer service and people management experience requiredBilingual (English/Spanish) strongly preferredProposal building and sales experience preferredExperience with multi-family properties or managing light construction projects preferredStrong skills in financial reporting review and managementProficient in conflict management and customer negotiation processesExcellent work ethic, integrity, and accountabilityStrong organizational skills, and ability to multi-taskAbility to make sound business/operations decisions quickly and under pressureProficiency in MS Word, Outlook, Excel & PowerPoint, and ability to adapt to technology platformsExceptional verbal and written communications skills with superior interpersonal skills and the ability to interact with a variety of audiencesKnowledge of personnel policies including hiring, interviewing, and terminatingProven success in managing and developing a team through strong leadership and mentorshipExcellent project management skills – planning, coordination of work, detail orientation, highly organized, and good time-managementAbility to motivate teams to produce quality materials within tight timeframesAble to work with cross-functional teams within the organization

Physical Requirements and Special Conditions of Employment:

Ability to operate company vehicle in a manner consistent with local and state rules and regulations and company policyAbility to lift up to 50 poundsAbility to walk distance of our client properties, including up/downstairs, bend at waist and/or knees and lift arms at/over shoulderAbility to work outdoors and be exposed to hot and cold temperaturesValid driver license and good driving recordFlexibility to be available during irregular hours depending on business needs

Comprehensive Benefits for Full-Time Associates:

Health Benefits: Medical, dental, and vision coverage for you and your family, including a Healthcare Savings Account (HSA) with employer contributions and Flexible Spending Accounts for healthcare and dependent care.Financial Security: 401k Savings Plan with company match, comprehensive insurance options including disability, life, AD&D, and business travel.Flexible Time Off: Enjoy the freedom of no preset accruals, empowering you to manage your time, responsibilities, and work-life balance with ease. Plus, take advantage of 10 company-provided holidays!Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.Additional Benefits: Referral bonuses, pet insurance, associate assistance programs, relief fund, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

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Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities.  If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at accomodationrequest@valetliving.com and let us know the nature of your request along with your contact information.

Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.