Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking Wealth, HSBC Life, Retail Banking Strategy and COO Digital Transformation.

We are currently seeking a high calibreprofessional to join our team as a Branch Manager.

Branch Manager takes the lead in bringing HSBC’s strategy and priorities to life. You have a central role to play in supporting your team to maximizing performance in achieving Wealth Personal Banking business’s objectives. With the opportunities to collaborate with key stakeholders, you will drive sustainable practices and initiatives to enhance our performance by maximizing agility, productivity, engagement and employee well-being. To ensure your success, HSBC provides an environment surrounded with devoted and supportive senior management team to formulate strategies and plans to grow the retail banking and wealth management business.

Principal Responsibilities

Reporting directly into Division Director, the Branch Manager will lead, develop and manage a branch to ensure achievement of the business objectives with responsibility for Wealth and RetailDeliver branch plan including leads/sales prospect management and overall customer experience, and establish HSBC as a provider of world class retail banking and wealth management solutionsCreate and maintain an environment where the branch team maximise performance and provide the highest quality serviceOptimise cost through effective resource management within the branchEnsure a consistently high level of service delivery to increase customer satisfactionCoach managers and the team to achieve business goals and effectively meet customer needsFoster a customer-centric ethos and use customer insight to continually enhance the customer experienceManage and guide staff in the sales process model, personal financial review, product knowledge and proper sales techniques of our products to expand customer relationships, meet established performance objectives and contribute to maximised economic profitResponsible for making recommendations on branch distribution planning and reconfiguration, staffing, resource re-allocation and process streamlining to senior stakeholdersBe the change agent to drive new ways of doing business in branch networkEnsure strict alignment to global standards

Remark: Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories