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Who We Are:
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts, perks and more
Many of our Home Office positions are bonus eligible
What We’re Looking For:
As the Brand & Communications Coordinator, you’ll be at the heart of our in-house Brand Design Studio (BDS), working side-by-side with the Senior Director of Brand and Senior Director of Communications. This role is the backbone of our creative operations—driving workflow, streamlining processes, managing budgets, schedules, and assignments, and ensuring every project moves seamlessly from concept to completion.
This role is more than coordination; it’s impactful execution. Beyond project coordination, you’ll be a key collaborator with our Brand and Communication teams, optimizing workflows across asset management and social media tools. Organized, proactive, and highly detail-oriented, you’ll orchestrate multiple work streams with precision and efficiency, keeping teams aligned and projects moving forward across all corporate functions and hotel properties.
Who You Are:
Service oriented team player with strong communication and organizational skills
A highly motivated and results driven self-starter with a “can-do” problem solving attitude
Dedicated to the details and the deadlines, you always dot every “I” and cross every “T” in a timely manner
Organized and accountable, you see projects through from start to finish with a high level of organization and a sense of accountability
Someone with a strong business acumen, having the ability to integrate and emulate the Loews Culture
A creative thinker with the ability to propose new ideas and solutions
Veterans and military spouses are encouraged to apply
What You’ll Do:
Project & Workflow Coordination
Coordinate day-to-day operations, project tracking, and team coordination.
Coordinate the day-to-day workload of the Brand Design Studio (BDS) using Workfront
Review all project requests, determine time and cost estimates, and schedule assignments
Clarify project content and gather all necessary information from clients
Communicate project timelines, status updates, and risks to teams and stakeholders
Conduct regular project status checks and weekly operational update meetings with the BDS team
Troubleshoot workflow prioritization by coordinating team schedules with the Senior Director of Brand
Maintain, monitor, and report on metrics, including financial and utilization
Ensure deadlines and budgets are adhered to 95% of the time
Maintain up-to-date records of all projects and their schedule/budgetary status
Process Improvement & Operational Excellence
Drive efficiency through process optimization, analytics, and quality control.
Develop and implement workflow processes and technology to ensure quality and consistency
Analyze data to identify operational improvement opportunities
Foster continuous improvement culture within BDS
Conduct quarterly budget and operational reviews with the Senior Director of Brand
Create reports and dashboards in Workfront to monitor team productivity and operations
Confirm actual hours vs. estimates and process monthly billing reports
Maintain high team utilization rate (70%+ billable)
Develop and implement custom forms and templates in Workfront
Provide solutions that align with evolving corporate strategies and business cycles
Technology & Tools Management
Manage platforms and systems that support creative operations.
Act as a Workfront expert and attend ongoing training sessions
Communicate, manage, and utilize the time tracking and tiered workflow systems in Workfront
Maintain templates and best practices on the BDS SharePoint site
Work with IT to implement and enhance technology supporting BDS functions
Identify and troubleshoot technological bottlenecks in workflows and systems
Creative & Brand Operations Support
Support design and creative development through brand alignment and production tools.
Learn the creative and production process to better support estimates and project scoping
Make small design edits using InDesign or Photoshop for workflow efficiency
Maintain brand-level specification sheets for printed collateral
Work with the Senior Director of Brand to develop and train teams on brand standards
Manage agency/vendor relationships, including vetting, onboarding, and reporting metrics
Oversee creative asset rack production schedules and ensure delivery timelines
Manage recurring production calendar and delivery requirements
Client Relationship Management
Ensure client satisfaction and smooth collaboration with internal and external stakeholders.
Deliver a seamless project management experience for clients
Implement and enforce Standard Operating Procedures across the team
Troubleshoot communication challenges between clients and the BDS team
Establish and manage a high level of client satisfaction
Proactively reach out on recurring projects to ensure timely submission and processing
Content & Social Media Management
Create and curate content for blogs and social media channels.
Curate UGC social media content via the Emplifi platform
Support content scheduling and hashtag holiday integration in Sprout Social
Publish brand publicity highlights on the press room blog
Conceptualize, write, and manage content for the consumer blog and editorial calendar
Evaluate social media influencers for brand partnership opportunities
Provide general support for a range of social media and content-related tasks
Training & Development
Assist with onboarding and upskilling internal and external stakeholders.
Train new BDS team members on tools and workflows
Assist in onboarding and training clients, agency partners, contractors, and internal users on BDS tools, processes, and technologies
General Responsibilities
Attend/complete all mandatory training sessions and meetings
Regular attendance in conformance with standards
Comply with company policies and procedures
Perform other duties as assigned
Your Experience Includes:
High School Diploma or equivalent required; Bachelor's degree preferred with emphasis on business management, marketing and/or communications
2–3+ years of experience in project coordination role within a creative/marketing environment, including social media
2–3+ years of experience utilizing professional project management tool (preferably Workfront)
Knowledge of print and digital media project workflow, processes, and best practices
Excellent verbal and written communication skills to relay information simply and clearly to creative marketing and cross-functional departments
Highly detail oriented and organized with a passion for keeping things on track
Experience working with creative teams, social media, print vendors and digital marketing is strongly preferred
Comfortable working cross-functionally with multiple partners at all levels of a corporate organization
Adaptable and able to change gears quickly when change happens
Proficient in Microsoft Office 365, including SharePoint
Familiarity with Adobe creative applications and Pixlee is a plus
Familiarity with cloud-based technologies and content management systems
Ability to follow corporate brand standards
Proficient in social media tools and platforms
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Wage range for this position, based on experience, is $26.88 to $33.60.