Brand Expert, Sephora France

Full Time, Permanent

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About Your Role

You act as the ultimate Charlotte Tilbury Ambassador by leading and engaging Retailer’s teams and managers with the unique Charlotte Tilbury vision. You are a dynamic and inspirational Artist who is a true coach that helps develop teams on artistry, product knowledge and our brand Values.  

You are flexible and a strong communicator that has the capability to create a long-lasting relationships with teams, supporting all stores in your area.

You are the connection between Charlotte Tilbury world and the Retailer. You will engage in re-creating a Charlotte Tilbury experience in the stores both for the teams and the customers through mini training sessions and facilitating mini events. You pride yourself on creating and driving magical customer experience by building genuine emotional connections. Not only do you dare to dream it – you dare to do it.

 

About Your Role As a Brand Expert, you will: Achieve sales and KPI targets as set by your Manager Coach retailer’s teams to sell Charlotte Tilbury products to achieve weekly sales and KPI targets Facilitate mini events in store to promote the Charlotte Tilbury experience and magic service whilst delivering sales Support visual merchandising, products layout, VM standards, testers, stock and feedback to your line manager

Commercial Accountabilities:

Ensure the best customer experience is being delivered; even when you’re not around by embedding the magic service methodology. Build brand awareness by creating lasting emotional connections with customers Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade Devise and deliver a compelling eventing plan for all of the doors in your area Share sales and KPI results with your line manager every week

Operational Accountabilities:

Working and liaising with Retailer team to ensure brand compliance with policies and procedures Flag issues on stock levels to the store management and your line manager Execute flawless visual merchandising and standards on a daily basis

Reporting Relationships:

Line Manager: Multi-site Business Manager

Key Selection Criteria:

Shake It Up 

Naturally creative, seeking innovative ways to over perform and deliver An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results Assertive with energy and drive to succeed

Win Together

Strong emotional intelligence and engaging personable skills that can be adapted to suit situation Ability to build and maintain strong relationships with Retailer’s team and stakeholders Acts with integrity and isn’t reluctant to hold ownership

Share the Magic

Dynamic and inspirational with customers and peers Excitement for beauty and artistry Passionate leadership taking pride in team success

Embrace the challenge

Time management and prioritisation Agile and solution orientated Resilient when dealing with ambiguity Confident leadership to galvanise Retailer’s teams through a strong sense of purpose

Why join us?We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate. Other fabulous benefits such as birthdays off work, team sales incentives and many more

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!