Title: Broker Support

The role is focused on supporting the International Casualty broking team by providing quality administrative and service support directly to brokers and clients and will include supported broking into Lloyds and company markets.

The Role

• Support the broking team’s client retention and growth strategies.
• Understand the team’s needs and determine appropriate administrative and broking solutions strategies.
• Ensure adherence to Group policies, procedures and all regulatory requirements.
• Establish and maintain active relationships with our clients, WTW network offices and insurers.

Business Development

• Responsibility for supporting the business unit to win, retain and develop new clients. 
• Assist with the development and maintenance of prospects including conducting research, organising meetings  and crafting new business presentations.
• Support the business unit in the placement journey, from accurate budgeting, forecasting and tracking.
• Develop and maintain knowledge of relevant products and services offered by WTW.
• Network internally with other business units, within the sector, and with external specialists.

Placement and Operational Service

• Manage compliant processing of contracts per FCA and contract certainty requirements.
• Assist with loading of data into the relevant WTW systems.
• Check market presentations and client documentation as appropriate.
• Liaise with Ipswich-based operational and compliance teams as required
 

The Requirements

•    Preferably Certificate of Insurance qualified and/or working towards the CII qualification
•    Preferably educated to A level standard or relevant industry experience
•    Competent IT skills (Microsoft Office suite)
•    Experience in supporting client service 
•    Experience in delivering applicable compliance standards with client service teams
 

Equal Opportunity Employer 

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.