Company Description

As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. 

Job Description

Scope of Position

The Brokerage FTZ Specialist achieves flawless operational performance, productivity, technical expertise, excellent customer service and constantly driving efficiency, supporting our Vision and Mission Statement, making our promise real to all our employees and customers.

•Employee Satisfaction

Complete 52-hour training per year (4.5 per month).Complete all mandatory trainings timely. Including New Hire trainings, boot camp, etc.For new employees, ensure timely completion of CICS (2 years) and Billing Certification (1 year).For new employees, ensure to obtain DG imports certification after 12 months.Employee development ownership, participating in all scheduled 1:1’s and EPE’s in a timely/actively manner.

General responsibility

Exemplify and Teach Our Culture, Mission and Goals.Read, understand, and follow Code of Business Conduct, at all times.Follow the 10 Critical Success Factor.Understand and comply with all company and local policies, procedures and processes as shared by management.Understand, monitor and ensure consistency in quantitative and qualitative performance as it relates to expectations and standards.Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.Proactively communicate with Team Lead, Supervisor and Management team about any required training, support or tools needed to timely and effectively complete job functions. Escalate any issues or concerns preventing you to do so.Prepare, follow-up and execute on your personal development plan and goals. Own your self-development

Customer Service

Courteous and professional communication with customers and coworkers.Timely notification to customers of potential delays related to services rendered.Timely and accurately respond to all internal and external customer requests received via any communication channel, with reliable information. No e-mail should go unanswered over 24 hours. Urgencies typically require <1 hour response. Monitor and work on priorities.

Operations & compliance 

Understand and follow Border Brokerage Operational Process Standards.Comply with company controls, policies, procedures and processes.Maintain highest compliance level on FTZ admissions according to Customs and Partner Government Agencies (PGAs) laws, rules and regulations.Understand and make sure customer expectations are complied with and properly documented on Customer SOPs. Work with Team Lead and Supervisor to keep SOPs updated.Participate in all offered product trainings and stay current with developments and changes in regulations.Escalate to Team Lead and Supervisor, any inconsistencies or concerns with customer instructions and regulations.Immediately report any tools or systems failures to Team Lead and Supervisor. Escalate as needed until resolved.Proactively report any opportunities for automation to help improve compliance and productivity.Participate in team, department and branch meetings.Ensure that all emails are handled timely and professionally. Ensure that all customer’s legal documents are updated prior entry processing. Communicate any updates needed to Team Lead and Supervisor.Contribute to operational effectiveness and comply with District Excellence metrics applicable on your Product.Escalate issues to Lead, Supervisor or Management as needed.

QualificationsEducation : Bachelor's degree in Business Administration or related field (Preferred)FTZ operation knowledge (preferred)3 years’ experience in import brokerageExperience interacting with government agenciesProject Management SkillGood understanding of 19 CFR (Parts 1 – 199) and the HTSUSAProblem solving and analytical skillsCustomer Satisfaction orientedInterpersonal and communication skills, ability to communicate at all levels Ability to complete work within standard procedures, guidelines and office policiesSelf-driven personality and good business senseStrong computer skills, including knowledge of all Microsoft Office applicationsCommitment to Exemplify our culture at all timesEnglish and Spanish fluency.

Additional Information

All your information will be kept confidential according to EEO guidelines.