Location

Charleston - 997 Morrison Drive, Suite 402

Business

We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!

Job Description

BTR Regional Operations Manager

Primary Responsibilities:

This position is responsible for coordinating and managing many components of the BTR (Build to Rent) portfolio to ensure efficient day-to-day operations with Maymont Homes, BTR communities from construction to start-up and throughout stabilization for the properties in the applicable region. Performs various tasks and activities to provide direction and support to multiple department(s) and/or managers. Will act as community manager when necessary for recruiting, hiring, coaching, and terminating team members, and will perform all other duties of a community manager. This role is pivotal in managing the performance of the BTR portfolio in the assigned region and ensuring operational excellence across multiple sites. The position involves frequent travel as new construction progresses nationwide and will primarily be remote based with travel requirements.

Key Responsibilities:

Operational Oversight: Manage the overall operations of BTR properties within the assigned territory to ensure they meet performance objectives and company standards.New Construction/Lease Up Oversight: Utilizing the new construction/start up tracker, manage the overall implementation and deployment of new construction BTR assets through the lease up and stabilization periods of each assigned BTR community.Team Leadership: Lead, mentor, and support on-site property management teams, ensuring they are well-trained and aligned with company goals.Performance Management: Regularly assess property performance metrics, including occupancy rates, rent collections, and maintenance efficiency. Implement strategies to improve performance where necessary.Budget Management: Work hand in hand with BTR Asset Management to develop and manage property budgets aligning with proforma expectations, monitor financial performance, and ensure financial targets are met.Customer Service: Maintain high levels of resident satisfaction by ensuring top-notch customer service and prompt resolution of issues.Compliance: Ensure all properties comply with local, state, and federal regulations, as well as company policies and procedures.Travel: Frequently travel to various properties within the assigned region to oversee operations, support new construction projects, and ensure smooth transitions.Reporting: Prepare regular reports on property performance and provide insights and recommendations to senior management.Marketing & Leasing: Work closely with the National BTR Marketing Manager and Director of Marketing to ensure digital advertising, marketing and leasing efforts are working to promote and maximize occupancy rates and rental income. Collaborate with marketing teams to implement effective strategies.Vendor Management: Work internally with Vendor Management and Relations to foster ongoing partnerships with vendors and contractors to ensure high-quality service delivery and cost efficiency.Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance operational efficiency and resident experience.

Requirements:

Experience: Minimum of 5 years of experience in property management, with a strong preference for Build to Rent or Multifamily new construction/lease- up experience.Education: Bachelor’s degree in business administration, Real Estate, or a related field preferred.Skills: Strong leadership, communication, and organizational skills. Proficiency in working with diverse property management software and Microsoft Office Suite.Travel: Willingness and ability to travel frequently across the assigned territory.Remote Work: Ability to work effectively in a remote environment while maintaining strong oversight and communication with on-site teams.Customer Focus: Demonstrated commitment to delivering excellent customer service and improving resident satisfaction.Problem-Solving: Strong analytical and problem-solving abilities, with a focus on results and continuous improvement.Compliance: In-depth knowledge of fair housing laws, local, state, and federal regulations related to property management.Flexibility: Ability to adapt to changing circumstances and manage multiple priorities in a fast-paced environment.

Physical Requirements:

Capable of working extended hours, including evenings, weekends, and Holidays as necessary.Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.Must be able to speak English clearly and understandably for effective communication.Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying, and moving objects up to 25 lbs.Must be able to climb several flights of stairs if necessary.Must be able to interact with all types of individuals, be mentally alert, detail-oriented, and possess good reasoning skills.Must be able to work in small and confined spaces for extended periods.Must have finger dexterity for typing/using a keyboard.

Environmental Requirements:

Remote Work: Must be able to work effectively from a home office and maintain productivity and professionalism.Work Environment: Ability to work in various environments, including office settings, construction sites, and residential properties.Stress Management: Ability to remain focused and work effectively under pressure and in potentially stressful situations.

Why work for Maymont Homes ​?

Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.

Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT