Building and Home Automation Solutions Application EngineerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Head of Application Engineering - HVAC

Your role and responsibilities

The Global Product Group (GPG) Building and Home Automation Solution (BHAS) represents one of ABB's strategic, international growth segments and is responsible for the development and sale of innovative, intelligent and integrated automation solutions for today's smart buildings. With over 700 employees and generating a yearly revenue in excess of 200 MUSD revenues in over 40 countries around the world, the GPG building automation team has the clear business goal to become first choice for customers for Home and Building Automation Solutions.We are looking for motivated and qualified personnel displaying a hands-on approach to establish and build-up the BHAS support activities across the various GPG locations. As team member you must balance the operative support demands of the markets and sales teams with the systematic development of building automation competency within our own ABB organisation and partners globally. You will have the opportunity to work in an international environment as part of a global support team in an interesting, technically challenging, and fast-moving segment, playing a part in the technical realisation of some of the most prestigious building projects going on in the world today.The key responsibilities include: •\tRemote support of the local sales support teams, and as required, including on-site assistance.•\tRegistration, verification and evaluation of technical issues and development of possible solutions in cooperation with quality management, product management and R&D. •\tCoordination and processing of warranty cases and claims for damages in coordination with the responsible LSU's and the responsible quality management and factory units.•\tContinuous market observation regarding technical application trends, competitor developments and customer use-cases and solution requirements. Collation, evaluation and transfer of this information to the product management to strengthen product conception. •\tCollaboration in the creation of product and solution specifications in cooperation with product management and R&D. Ensuring the interoperability, robustness, manageability and reliability of products and systems before market launch. •\tThis encompasses usability testing during the development phases as well as \"real world\" application tests, documentation thereof and reporting the results to the quality management for product compliance purposes. As required the coordination of externally involved test resources•\tProviding project planning and calculation assistance. Creation of customer / use-case specific applications and testing thereof, including documentation and publication, as well as online self-learning materials (videos). •\tCreation of support content, e.g., FAQ's and engineering guides with the latest product and application knowledge. Technical sales support at events and trade fairs.

Qualifications for the role

Degree in Electrical Engineering, Electrical Technician, industrial automation or building automation.Minimum 3 year of relevant experience in providing technical support or solution engineering in electrical building infrastructures, industrial automation or building automation.Strong background knowledge in BMS, HVAC, KNX, security, energy management, emergency lighting solutions Team player in a Global Support communityService and problem-solving orientated International exposure to multi-national cultures & ‘ways of doing business

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