When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
ResponsibilitiesAs the Building Experience & Events Associate with Hines, you are the heart of the experience delivered at your building. You are detail-oriented and excel at managing the day-to-day conference room services and building events for your building clients and their guests while elevating the building experience with curated events, activations, and concierge services. You are responsible for achieving operational goals and ensuring that the operation of the building complies with your building policies and procedures. Most of all, you will ensure that your clients and guests have an exceptional experience at your building through your relationships, events, and experience provided at the building. Responsibilities include, but are not limited to:
Manages and elevates the building experience via client relationships, conference room coordination and event planning.Manage conference room schedule via booking platform, recording usage, calendar system, billbacks, catering, and equipment needs. Upsell additional services as appropriate. Provide clients with solutions for the following services: corporate catering, corporate events and team building, dining reservations, flower arrangements, and gifting, present wrapping services, ticketing for local entertainment and sporting events, dry cleaning services, and other services that will support their business and life needs.Reports directly to the Building Experience Manager and supports the building Property Management team.Manages client requests of all shapes and sizes, effectively prioritizing tasks. Managing customer expectations in a polite, friendly, and timely manner. This includes answering questions and responding to all client requests and feedback.Curate personalized experiences with clients based on their personal needs.Monitors vendor and dock log, booking all required loading dock access for deliveries and events. Coordinates information flow between building team, security, engineering, and client.Coordinates all catering requests with clients, including setting up catering and beverage services and coordinating with catering companies.Assist in the daily operations and maintenance of the amenity spaces of the building, visually inspecting conference center and building amenity spaces. Ensure that the conference center are up to Class AA operating standards. Receive incoming invoices and follow proper Account Payable procedures within defined systems. Complies with all written Hines central and regional company policies. Acts as a team member with all employees of the building staff. Build a strong community with partners throughout your market and engage with the arts district, local networking organizations, F&B vendors, restaurants, etc. Qualifications
Minimum Requirements include:
Bachelor’s Degree (or currently enrolled and two years completed) from an accredited institution.
Three or more years of management experience in events, customer service or member relations.
Excels at creating and maintaining positive client relations.
Ability to curate and execute high-end events on a small and large scale.
Excellent attention to detail and follow-through.
Excellent communication skills, both verbal and written.
Ability to diffuse and resolve difficult customer situations.
Effective communication, cooperation, and coordination with the building team, clients and guests.
Demonstrates accountability and assumes responsibility for any action taken, ensuring a positive outcome.
Exchange’s ideas, information and opinions with Building Team to improve procedures and programs and/or arrive jointly at decisions, conclusions or solutions.
Ability to work in a high-pressure environment, multitask, and act in a dynamic, problem solving capacity to best serve clients and the team.
Ability to troubleshoot Audio Visual Equipment, Wifi Logins, Printer Setup, and other technology issues in time sensitive situations.
Ability to use Microsoft Office products and technology systems to support operations.
Maintains calm demeanor during events and emergency situations.
Ability to converse with all levels of clients.
Ability to understand and read newspapers, periodicals, journals, manuals to remain conversational and knowledgeable of local news and events.
Ability to operate personal computer.
Ability to talk/answer telephone.
Ability to visually inspect location.
Ability to have flexible hours of work, as some events will be in the evening and/or early morning
Ability to meet highest attendance requirements and punctuality requirements.
Ability to rearrange the configuration of rooms (move tables, plug in equipment, etc.) with the support of the building staff. Ability to arrange decorations, set up tables/flowers/food for special events.
Ability to make aesthetic decisions based on visual perception.
Ability to drive and walk to various locations to purchase needed supplies and materials for special events and presentations.
Compensation: $57,100 - $78,540 ClosingAt Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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