**JOB FUNCTION:** The primary responsibilities are to monitor, report, and communicate activities on building monitoring systems, as well, as facility incidents and events. These activities may include operational, mechanical, electrical, construction, and renovation events. This position also provides coverage if the scheduled BOS is out. This is an Emergency Essential Position. **MAJOR DUTIES AND RESPONSIBILITIES:** • Work rotational shift in a 24 x 7 operations center. • Provide coverage in the event of an unplanned absence or emergency to include days, evenings, nights, overnights, weekends, and holidays. • Report for all assigned shifts as this position is emergency essential. • Handle all inbound/outbound calls in an articulate, professional manner. • Record daily events into an electronic log. • Receive and create service/work orders using multiple databases. Research, review, and complete all external work requests for non-contracted sites. • Use two-way radio communication to dispatch response to emergency and routine requests for service. • Report and update management on operational issues. • Establish the Building Operations Center as a command center during emergencies, to serve as the focal point for communication, dispatch, and detailed logs in accordance with the Emergency Response Procedures. • Ability to use of computers and computer software for recording, modifying, tracking, and displaying data, developing charts and graphs, and word processing. • Assemble, format, and/or author routine correspondence, reports, forms, and memorandums from various files or rough draft format using MS Office applications. • Photocopy and print routine reports and correspondence and distribute to the appropriate personnel. • Receive and report Amentum employee queries and call-offs in accordance with company policies and directives. • Support and contribute to company safety guidelines and regulations through receiving, compiling, and reporting identified hazards, incidents, and injury notifications. • Follow all policies and procedures. • Perform other duties as assigned. **Minimum Knowledge** **EXPERIENCE:** Two to three years of experience in a similar role, both in customer service and operations, preferably in building maintenance. **EDUCATION:** High School diploma or equivalent, with additional training in the use of computers for data entry, word processing, reporting, spreadsheets, etc. **REQUIRED QUALIFICATIONS:** • Ability to adapt to frequent change and a hectic, fast-paced work environment. • Strong interpersonal skills and ability to deal with others in a positive, customer -focused manner. • Ability to comprehend written and oral instructions. • Reliable transportation to and from work, for providing additional shift coverage, and for occasional off-site meetings. • Ability to communicate effectively, both orally and in writing, using proper grammar, spelling, and punctuation. **PREFERRED QUALIFICATIONS:** • Facilities and operations experience. • MAXIMO experience. **SECURITY:** Must be a U.S. Citizen, able to obtain and maintain a Top-Secret Security Clearance. **PHYSICAL DEMANDS:** Incumbents may work in conditions that require operating industrial machinery/power tools and motor vehicles. Additionally, incumbents may participate in work that requires walking, bending, squatting, and carrying materials throughout the facility. Workplace conditions necessitate following strict safety guidelines and the use of Personal Protective Equipment. Work tasks requiring the incumbent to lift weight more than 50 pounds requires two or more persons. The physical demands described here are representative of those that an employee may perform on an occasional to regular basis while performing functions of this job. The work environment characteristics describe here are representative of those an employee may encounter on an occasional to regular basis while performing the functions of this job. Reasonable accommodations may be made to enable individuals to perform these functions. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans (https://www.dol.gov/agencies/ofccp/posters) and Labor Laws Posters (https://protect-us.mimecast.com/s/MI5TC2kqOqsOBPMVfnZ32U) .