Responsibilities Implements and monitors programs to maximize revenue, control expense, improve customer satisfaction and manage on-site personnel. Manages all of the maintenance needs of assigned community to ensure the physical condition of the community and contribute to Atria’s annual business goals Manages all customer service requests; including prioritization and delegation to assigned staff. Maintain company customer service standards. Follow through to ensure issue is resolved. Performs the job duties of the Maintenance Technicians. Manages the apartment home turnover and preventative maintenance programs to maximize the value to the community. Assesses the value of damage to the apartment homes that is charged to departing resident. Assists in the development of the annual maintenance operating budget in accordance with established time frames. Performs some personnel duties including associate scheduling, work assignments and training to ensure that the staff is prepared to address customer demands; conducts interviews, provides coaching and makes recommendations regarding hiring and termination. Authors and conducts annual performance evaluations for all direct reports.

Inspects grounds, buildings and apartment homes on a regular basis to ensure

that all physical aspects of the community are fully functional at all times.

Implements, or directs the implementation, of all applicable Atria policies and

procedures. Ensures compliance as needed.

Negotiates with external maintenance vendors and internal maintenance service

suppliers as needed. Monitors and enforces contract terms via communication

with the Executive Director.

Ensures compliance with all federal, state and local laws, specifically Fair

Housing regulations.

May drive company vehicle from community to social and other various

destinations (only if required by community).

May perform other duties as assigned.

Qualifications

High school diploma or general education degree (GED) required.

3-5 years of multi-family property management or other building maintenance

experience performing the duties of Maintenance Technician.

Certification FDNY 89 preferred.

2 years on-the-job experience in the use of refrigerant recovery or recycling

equipment and minimum type II CFC certification preferred.

Ability to perform basic arithmetic skills such as measurement, addition,

subtraction, multiplication and division in order to do basic calculations and

analysis such as estimating, determining averages and percentages, and totals.

Ability to frequently operate general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine and postage machine.

Basic computer skills and knowledge of software programs such as Word, Excel

and Microsoft Outlook.

Ability to frequently use general maintenance tools, supplies and equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, sandblasters and safety equipment.

Ability to frequently transport up to 60 pounds variable distances, the mobility

and flexibility to use required equipment and to access and work in confined

spaces or at heights in excess of 8-9 feet.

Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; deals with service failures and prioritizes customer needs.

Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members and customers; listens well.

Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.

Able to work cooperatively with a group of people to achieve goals and objectives.

Able to be tactful; maintains confidences, and fosters an ethical work environment; prevents inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly.

Able to keep an open mind and change opinions on the basis of new information; performs a variety tasks and changes focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs.

Ability to be on-call and work weekends as required by work schedule.