Ensure a positive customer experience when interacting with the SCC Load Planner organization by creating and maintaining delivery schedules that meet and/or exceed customer expectations and result in better overall service (i.e. reductions in runouts, etc., utilize tank monitoring software to help achieve efficiency targets/delivery metrics, initiate schedule sailings calls to customers, and meet company policies/procedures and are in compliance with federal, state, and local regulations. This role will be responsible for coordinating the loading, shipping, and delivery of independent and company trucking to deliver to the customer. Exercise independent judgment to ensure that customer needs are fulfilled on time with World Class service, quality, and support to both our internal and external customers.

To bring value to our customers and to Chryso by producing and supplying a quality delivery routes in a timely and cost-effective manner. Analyze multiple factors (i.e. Location of Distribution Center, product stocking location, driver availability, etc.) to develop cost effective delivery schedules that meet or exceed customer requirements. Execute established delivery schedules (e.g. “Scheduled Sailings”) by contacting customers to secure/enter orders based on their established delivery schedule. Interact with SCC Inside Sales organization for follow-up as needed. Utilize tank monitor software to secure and enter orders from Vendor Managed Inventory (VMI) customers to assist in building efficient deliveries. Execute delivery strategy of designated priority customers (i.e. “Island of Profits) as developed by the SCC NA Supply Chain Leader. Ensure that delivery runs are in compliance with Chryso EH&S policies (i.e. compatible products) and federal, state, and local regulations (i.e. truck weight restrictions, driver hours of service, etc.) Establish and maintain excellent lines of communication to Sales, Customer Service, and customers regarding all aspects of customer deliveries, especially when customer requirements cannot be met (i.e. delays to deliveries, etc.). Act as the primary source of information on track & trace of SCC bulk delivery status. Establish and maintain excellent lines of communication with SCC Manufacturing in regard to all aspects of product and asset availability (i.e. need for additional drivers, etc.). Provide run sheets, at least 24 hours prior to loading, to each applicable SCC Manufacturing and ensure loading schedule is well understood by both Plant and KAG. Communicate as quickly as possible any changes to the run sheets to both KAG and SCC Plants. Provide feedback/recommendation on established delivery schedules (e.g. “Scheduled Sailings”) concerning routing efficiency, asset utilization, and product mix constraints to improve load planning performance. Establish and maintain excellent lines of communication with KAG Load Planning organization on the status/availability of assets (drivers and/or delivery unit) to ensure deliveries are being done as scheduled and to identify potential impacts if they are not. Utilize effective problem solving and customer service skills to develop and communicate alternative solutions when delivery issues arise. Execute special projects as assigned Complete special projects as assigned.