We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

 

Summary and role information:
The Customer Support Organizational Change Leader (Change Manager) is a professional responsible for overseeing and implementing strategies that facilitate organizational growth and transformation. This role focuses on assessing the current organizational structure, culture, and processes to identify areas for improvement and development while acting as the owner for all Change Leadership best practices across the organization. The individual in this role is responsible for monitoring overall organizational efforts and connecting with strategic change-related topics across SAP (including HR, CS&D) and within our own strategic portfolios. Additionally, they develop roadmaps to enhance Change Leadership skills among Change Management Leaders, Project Leaders, and Business Sponsors across Customer Support. This individual is a thought leader on transformational change and offers mentorship and guidance on the subject, leading the topic across Customer Support and beyond.

 

What you'll do:

Oversee and Manage OCM Project Portfolio: Lead the Organizational Change Management (OCM) project portfolio of strategic initiatives, ensuring alignment with SAP's business strategy. Senior Stakeholder Engagement: Engage with senior stakeholders to ensure change initiatives align with overall business goals and objectives. Support Development of Change Management Plans: Collaborate with Organizational and Business Change Leads to develop comprehensive change management plans for SAP and market-inclusive initiatives. Mentorship and Guidance: Provide mentorship and guidance to the Change Leadership Network, especially supporting junior and intermediate specialists. Monitor Organizational Efforts: Actively monitor organizational efforts and connect with strategic change-related topics across SAP. Activities done in partnership/co-leadership with Global head of Change for Customer Support

 

What you'll bring:

Educational Background: Master's or Bachelor's degree in Organizational Development, Business Administration, or a related field. Experience: Proven experience in organizational change management, preferably within a large enterprise setting. Methodology and Process Expertise: Apply structured methodologies and processes to drive organizational change. (Prosci training & certification is asset) Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with and through others at all levels of the organization. Autonomy and Flexibility: Ability to perform autonomously and flexibly in ambiguous situations. Effective Communication: Enable effective communication across the organization. Use of tools including Microsoft Suite (SharePoint, Sway) Support Training Efforts: Strong track record of supporting training and development initiatives. (Walk-me experience is asset) Change Adoption and Reinforcement: Identify and manage strategies to ensure adoption, usage, and reinforcement of change. (Prosci training is asset) Employee Engagement: Design and implement strategies to enhance employee engagement and foster a positive work environment. Leadership Development: Experience in designing and implementing leadership development programs. Risk Management: Identify, analyze, and prepare risk-mitigation tactics. Resource Allocation: Efficiently allocate budgets and resources to support change initiatives.

 

Meet you team:
At the Business Transformation & Enablement, we are responsible for driving the transformation strategy and roadmap that enables SAP Customer Support to successfully achieve its objectives. Our work involves close collaboration with the leads of our strategic programs, prioritizing and executing key projects and initiatives to ensure business value delivery and a strong return on investment.

 

Our VISION: Make transformation a reality by doing what has never been done before!

 
If you're passionate about driving positive organizational change and have the skills and experience to lead strategic transformation initiatives, we encourage you to apply for this exciting opportunity.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

 

Requisition ID: 417413  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid
 

 

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