The Consumer and Community Banking Remediation and Corrections Consumer Banking Project Manager is responsible for the end to end management of correction case activities for the Consumer Banking book of work.

As a Business Analysis Associate I - Project Manager within the Consumer and Community Banking Remediation and Corrections team, you will be tasked with the comprehensive management of correction case activities for the Consumer Banking portfolio. Your responsibilities will encompass conducting regular status meetings, overseeing customer communication, delivering precise reporting, and collaborating with a range of stakeholders. This role offers the chance to guide and direct activities, experiment with innovative methodologies, and create or improve correction execution procedures.

Job Responsibilities

Facilitating regular status meetings, building timelines, publishing agendas and notes Holding project team members accountable for meeting deliverables and established milestones    Managing all aspects of the customer communication and providing accurate reporting on populations, financials and case health Creating presentation decks for awareness and approvals   Communicating with senior level managers; providing visibility of current case status and obstacles Managing all the above while adhering to the CCB Remediation and Corrections Guidelines Collaborate with subject matter experts from business, Legal and Compliance to understand the break, how customers were impacted and develop Correction Strategy based on those discussions. Review and validate multiple large, complex datasets to ensure the final impacted population is correctly and adequately captured. Create documentation that supports the end-to-end execution of each case with sufficient detail that independent parties external to Corrections can understand the work performed. Articulate in-depth case details, progress and escalations to senior management and external stakeholders and develop or enhance correction execution procedures to address risks and increase efficiency. Independently work through case data and resolve any case issues and roadblocks for a given Correction case to ensure timely execution of Correction activities.

Required qualifications, capabilities, and skills:

Ability to influence and direct activities outside direct control; foster collaboration and information gathering/sharing with individuals of varying seniority levels. Excellent time management and organizational skills – ability to deliver initiatives with the highest level of quality and multi-task in a fast-paced environment. Initiative, drive, self-motivation, good judgment and commitment to taking on additional tasks to help deliver results based on established target dates Analytical reasoning  and the ability to explore unconventional methodology Outstanding communication and interpersonal skills Excellent written, verbal and presentation skills for all levels Advanced level Microsoft Excel and PowerPoint efficiency Strong data analysis skills working with large, complex data in Excel. Strong critical-thinking skills, ability to problem solve and work effectively with varying subject matter. Strong interpersonal and influencing skills, with the ability to establish credibility and build strong partnerships.

Preferred qualifications, capabilities, and skills:

3 plus years Consumer Banking business experience/knowledge 3 plus years managing issues/projects Direct experience working with the processes, systems, and products of Consumer and Business Banking. SAS or SQL knowledge.