Business Analysis Manager Requisition ID: 216950 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **_Purpose_** Contributes to the overall success of the Global Payment Technology globally by supervising the Onboarding of new customers and the supporting of applications which deal with managed file transfers, which act as a gateway for Scotiabank customers. **_Accountabilities_** + Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. + Ability to lead a team, bringing it to a high-performance status. + Knowledge on backend XML schemas and communication protocol (SFTP, FTPS, HTTPS, AS2, Connect Direct) is a value add. + Ability to connect with team members and team’ stakeholders, using good oral and written communication skills. + Being critical thinking oriented along with having an information processing ability that allows to break down problems. + Being a true team player who values the perspectives and opinions of others. + Ability to communicate with customers and help them with troubleshooting while onboarding them to our platform. + Work in a cross functional Agile team to deliver core business and regulatory solutions. + Ability to work on forecasting the onboarding that the intake team will take on, as well as the billing the whole team will have to book for. + Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. + Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. + Champions a high-performance environment and contributes to an inclusive work environment. **_Reporting Relationships (Job Titles only)_** **_Primary Manager:_** **_(include secondary Manager if applicable)_** + _Software Engineer Lead_ **_Direct Reports:_** + NA **_Shared Reports (solid/dotted if applicable):_** + _NA_ **_Dimensions_** + NA **_Education / Experience / Other Information (include only those that are specific to the role)_** + Bachelor’s Degree in computer engineering, Information sciences or other related field + 2.5+ years of experience in application support or customer support applications. + At least 1.5 year of experience leading onboarding or support teams + Good to have Scrum Master certification. + Must have working knowledge on communication protocols. + Good to have experience building webservices and SOAP requests. + Excellent English verbal and written communication skills. + Team is constantly experimenting with new technologies, so it is important to have high level of tolerance for ambiguity. + Have working experience with Agile delivery methodologies. Location(s): Colombia : Bogota : Bogota ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.