The Executive Selling Partner Relations (ESPR) team tackles issues which cannot be resolved with the tools available to Seller Support Associates. Our group excels in finding creative, resourceful ways to reduce seller pain points and build seller trust. We partner with teams across the Seller Services organization to assure that our sellers receive the world-class experience that they’ve come to expect.

The ESPR team is seeking a customer obsessed business analyst who excels at communication across team. You will support be a part of the Strategic Programs team looking at ways to improving our customers’ experience by using data. This role will generate business reviews, update dashboards to improve insights, work with program managers within the world wide ESPR, and find ways to automate the work where possible. In this is high-impact, high-visibility position, you will interact with a broad group of stakeholders and will require a self-directed individual with strong attention to detail, great deep dive skills, and curiosity to step into unfamiliar spaces to drive change for Selling Partners through new and existing mechanisms. Additionally, this position requires the ability to identify root cause, effectively communicate, and drive change with both operations and technical teams. The successful candidate will possess the ability to multitask, make smart and timely decisions with limited guidance, be curious, and genuinely enjoy the idea of challenging the status quo to innovate for our Selling Partners.


Key job responsibilities
1. Work with multiple data sets to provide visual analysis of global stakeholders
2. Contribute data to key business documents
3. Use data to support ideas, drive actionable outcomes, and provide unique ways to present data and information in an easy to consume format
4. Develop team members to self-serve
5. Support strategic initiatives with familiarity of our data and capabilities
6. Own support tickets from in-take to resolution
7. Communicate with stakeholders to assess data needs and adjust based on feedback
8. Deep dive when issues arise to resolve quickly
9. Collect and aggregate anecdotes data
10. Automate manually maintained data reports