Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

About the Role

The Legal Technology & Operations Business Analyst role is a highly collaborative role requiring strong communication skills, analytics skills, and the ability to understand how other departments function. The analyst is responsible for understanding business intelligence data to make recommendations on how to optimize processes / systems and improve efficiency. You will perform a range of duties including analyzing data, creating reports and dashboards to track key metrics, and ensuring that legal systems effectively meet departmental needs.

What you will be doing

Develop and maintain metrics and reporting systems to track departmental performance.Analyze and interpret legal data to generate actionable insights and support decision-making.Work cross-functionally to analyze processes, develop best practices, and optimize operational workflows, with focus on automation and scale.Provide key support in managing legal tech solutions, such as e-billing platform (Brightflag) and Contract Lifecycle Management tool (Conga CLM), to support users and optimize functionality and track key metrics.Provide general user support and administration of various legal systems and tools, including troubleshooting of issues and escalation to IT or other support teams as needed.Develop reports and processes to monitor people, processes, and spend throughout the legal departmentResearch and remain current on innovative technology applications, products, vendors, and technology (including AI-based tools) to inform investments based on expected ROI.Help design, manage, and facilitate legal enablement programs to provide training on legal processes and tools to Legal and business partners.Design, implement, and maintains procedures related to Legal processes, applications, and any related information databases to standardize and govern use.

What you bring:

Demonstrated experience in business analysis and/or business solution design, including requirement documentation and design in the legal and/or compliance spaceStrong data analytics skills and experience in developing metrics / dashboards for reporting purposes using tools such as Excel, Tableau, PowerBI, etc.Experience relevant contract management processes strongly preferredBroad knowledge of how to effectively manage process or technology-related changes or other significant changes that will impact Legal teamBasic knowledge of emerging technology trends (e.g., AI)Customer-service orientation in building strong relationships with internal stakeholdersExcellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributorsExcellent decision-making, problem-solving, organization, prioritization, team-building and conflict and time management skillsIs resourceful and proactive in gathering information and sharing ideasStrategic thinker with demonstrated sound business judgment, understanding of business purpose of each project and decision making within that contextProject management skills for managing large and/or complex projects, i.e., projects involving many activities and deliverables or that have a major impact risk/value to the organizationAbility to proactively identify and address process or technology-related issues and effectively communicate issues and resolutions to impacted stakeholdersAbility to champion cross-functional process improvement efforts and leverage innovations across projects

What we offer you:

A competitive salary and benefitsA variety of career development tools, resources and opportunitiesThe chance to work on some of the most challenging, relevant issues in the payment industryTime to support charities and give back in your community

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn.

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Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $26.70 - $43.51 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.