Do you enjoy solving complex business problems, transforming data into insights, and using data to drive product decisions? In this position, you will directly support the creation of a global product that evolves the support experience for our Selling Partners.

Data driven approach is at the core Amazon’s culture, and your work will have a direct impact on decision making and strategy for our team. You will work closely with product managers, SDEs, data engineers, operations teams, and senior management to define new metrics and project requirements and provide inputs towards defining solutions to business problems.

You will learn and understand our global operations, database infrastructure, and existing system functionalities. After establishing this knowledge, you will need to develop a robust set of metrics and reporting solutions to help uncover opportunities, prioritize fixes, and influence leadership to help drive investments that reduce waste. Some of these metrics do not exist, requiring critical thought and data/metrics design. This will include complex analytics, mapping systems and datasets together, developing scalable reporting solutions, and producing narratives/documents outlining key insights and trends meant to drive investment as well as measuring the efficacy of solutions implemented over time to attribute success and impact. You'll build sustainable, scalable and automated analytics that help the organization understand opportunities for efficiency and performance improvements. With stakeholders across multiple teams, there will be frequent opportunities to influence significant decisions.

RESPONSIBILITIES
- Deep dive into large data sets to answer key business questions using SQL, Excel, and other data manipulation languages
- Systematically identify data sources, perform analysis and build data pipelines to influence product roadmaps based on business problems.
- Operate with significant autonomy to deliver results and achieve the goals and objectives of both your team and the broader organization.
- Communicate complex insights to stakeholders, both verbally, in writing and through visualization and dashboards
- Perform complex data research identifying opportunities to improve the effectiveness of our support mechanisms and provide analytical recommendations to business teams.

A day in the life
You will work closely with product, program, and tech teams in order to stay connected to the ongoing feature launch roadmaps. The Selling Partners Support ecosystem is constantly evolving and our analytics systems must be maintained and adapted to ensure our measurement strategy and reporting mechanisms accommodate these changes. You will build a variety of analytics and visualization solutions to support our product features. You will autonomously perform deep dives, uncovering new trends/areas that may need attention. You will also work closely with our product team to help design experiments and look for new opportunities.