** *Our services impact EVERY Montanan!* *_MISSION STATEMENT _** * To be the nation's most citizen oriented, efficiently administered, state tax agency. The Montana Department of Revenue administers almost 40 state taxes, property appraisals, alcoholic beverage laws, cannabis laws, and unclaimed property for the state of Montana. The Information Management and Collections Division serves Montana citizens and businesses through processing tax returns, refunds, and payments timely and accurately, integrating improved technology to enhance the user experience, increasing electronic filing, resolving overdue debt, and collection other state debt. ** *What We Can Offer You* The State of Montana's comprehensive benefits package includes: * Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits. * Free health care for employees and eligible family member at Montana Health Centers. * Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources. * Retirement plans- The State currently contributes/9.17/%, vested after 5 years of continuous employment. * Paid vacation- starting at 15 days a year. * Sick leave- 12 days a year. * 11 holidays, including a floating holiday, which can be used any time. * Flexible hours. * Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue. *_DUTIES_* *Job Overview:* This position resides in theInformation Management and Collections DivisionofDepartment of Revenue.Duties include coordinating the ongoing planning, process analysis, development, implementation, and monitoring of the unit and divisions activities, methods, and systems to collect outstanding tax liabilities or data. The incumbent provides consultation, technical assistance, training, and outreach to internal and external users to promote effective program and system operations. This includes overseeing system research, enhancement, validation, readiness, and reporting projects. The position resides in the Statewide Debt Collections Unit. The position reports to the Statewide Debt Collections Unit Manager. This position does not supervise other staff. // /Knowledge of:/ * Debt collection processes and the Federal Fair Debt Collection Practices Act * Accounting practices * Contract management * Data management * Business administration * Information systems management * Communications * Program management and project planning * Public communication principles * System and program support * State and federal tax laws, rules, and regulations // /Skills in:/ * Research and analysis * Technical troubleshooting * Escalation and support techniques * Accuracy and attention to detail * Conflict resolution * Microsoft programs and other database applications * Written, verbal, and interpersonal communication * * *You would be a great fit for this position if you have:* * Demonstrate self-motivation and follow instructions * Provide timely customer service * Handling multiple priorities under deadlines * Organize multiple tasks * Very detail oriented * Follow instructions * Interpret complex business structures, interrelated accounting systems, methodologies, and financial reports. *_Working Conditions_*__ * Work hours may exceed 40 hours from time to time, including weekends. * May need to work at a computer daily for 8 or more hours at a time. * Office environment * Lifting is infrequent, less than 50 pounds. * Some travel may be required. To be considered for any DOR position, applicants must complete and submit their application online, and upload any required documents. DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. **This is an incomplete list of job duties. For a complete job description please contact Human Resources.(dorhr@mt.gov or 406-444-9858) *(All computer systems and tax guidelines will be trained on the job.)* *_HOW TO APPLY_* To be considered for this position, via the “Apply Online” button located on this posting. *Applicant Pool Statement*: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Successful applicants are required to successfully pass DOR tax and background check(s). *_EDUCATION / EXPERIENCE_* The minimum level needed*on the first day*of work is:*__* * Associate degree in business administration or related field, or four years of experience as a business analyst or related work. * Other combinations of education or experience are evaluated on an individual basis. * Experience should include advance computer skills or office operations and remittance processing technologies. **Title:** *Business Analyst 2* **Location:** *Helena* **Requisition ID:** *24143305*