To support Cloud Sales and coordinate with the Customer Deal Desk Team, you will engage with our customers on high value, high visibility, strategic and complex, opportunities to grow Oracle Tech Cloud business in China. On a daily basis, you will be involved in the critical phase of the deal execution to ensure consensus order fulfillment for best customer experience 

 

Responsibilities:

 

Assist Sales team to engage with strategic clients. May act as Customer point of contact for assigned Oracle strategic clients Facilitate Large and Complex Cloud deals operation processing through customer activation Know when to defer to functional stakeholders for resolution during Customer engagement Provide dedicated support for assigned deal(s) , participating regular cadence calls, taking necessary actions to ensure the deal to a successful conclusion Work proactively with Sales and deal managers to develop a realistic order fullfilment plan, including identifying key milestones, anticipating potential issues and identifying resolutions Facilitate internal discussions amongst functional stakeholders to reach practical business solutions to customer order issues. Act as Customer Deal Desk Management extended team member to support order exectuion   Periodically report stratetic deal order execution status Other responsibilities as may be deemed appropriate by management;   Location :BJ/SH

 

 

Experience & Qualifications:

Fluent English, also excellent written and verbal communication skills and be comfortable communicating with senior level executives  Basic Legal knowledge, experience in drafting, reviewing, and interpreting contracts will be a plus Project management skills and ability to document and track key milestones of a project/order Comfortable operating in a fast paced and high-pressure environment Proficient in MS Office.

 

Competencies: 

 

Customer Centric: Understand customer intent and anticipate customer needs on the transaction, and apply best practices and creative solutions. Facilitate deal operation excellence Collaboration: Facilitate discussions with multiple stakeholders to achieve the desired outcome. Leverage others’ expertise and share information and best practices to optimize work results Professional: Thrive in a fast-paced, deadline-driven environment, while maintaining professional demeanor and customer focus at all times Quality Focused: Produce high quality results independently Change Agility: Drive change skillfully, and gain adoption from all stakeholders in a timely manner. Quickly recognize situations or conditions where change is needed, and demonstrate resilience in times of change or uncertainty. Communicating for Impact: Excellent written, verbal, interpersonal, and analytical communication skills. Influence to change perceptions in a positive, creative and respectful way. Adjust message delivery to address specific needs and perspectives of the audience Critical Thinking: Follow established policies and procedures, as well as problem solve and apply sound judgment when executing non-standard transactions

Career Level - IC4