The Research Informatics Operations (RIO) team is looking for an experienced and enthusiastic Business Analyst II to coordinate, manage and support the information system needs of the Dana-Farber Cancer Institute (DFCI) research community. The Business Analyst II will join the clinical trials information systems operations team in RIO and will focus primarily on the design, delivery and support of electronic data capture (EDC) solutions. Incumbent will work on complex projects, collaborate with high-profile users, support day-to-day operations of assigned RIO applications, and be responsible for providing education on system workflows and functionality. The incumbent will work under the guidance of the Manager of Service Operations and the RIO Management team. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Responsible for business requirements gathering, workflow analysis, definition, and documentation of system requirements for the EDC application and other assigned clinical trial systems. + Schedule and run meetings, report progress, track and route issues. + Function as the analyst subject matter expert for assigned applications supported by RIO. + Successfully build and maintain vendor relationships. + Effectively balance the needs of the Dana-Farber/Harvard Cancer Center amongst various stakeholders + Manage medium sized projects from inception to completion (team communication, timelines, signoffs, scope changes, etc.) + Follow project management lifecycle in accordance with DFCI, DF/HCC, Mass General Brigham, and group specific standards. + Learn and utilize new products and tools, as appropriate, to successfully complete work assignments. + Elicit and document functional requirements for on-going implementation projects; Evaluate processes, propose improvements, and educate user base. + Document daily activities, progress, and workload metric **s** + Promote product awareness to address all client needs and ensures maximum usage of existing solutions. + Collaborate with other RIO and Informatics departmental teams to ensure alignment of work streams in accordance with Institute goals. Serve as an exemplary representative of RIO. Responsible for maintaining on-going communication. Feedback and follow-through with customers/peers is essential. + Actively participate in and support team culture. + Utilize Dana-Farber Cancer Institute values to govern decisions, actions, and behaviors. + Perform other related duties as assigned and/or needed. Minimum Education: + Bachelor’s degree required. Concentration in Information Technology, Bioinformatics, Biology, Computer Science, Business, Basic Sciences or other relevant healthcare or life sciences field preferred. + Extensive relevant experience may substitute required degree. Minimum Experience: + 5+ years of direct analytical experience in a customer facing role or experience in either clinical research, basic research or administrative functions to support research. + Experience in collaborating with cross-functional teams of five or more indirect resources (clinical, technical, administrative), including directing the work of user and business representatives within workgroups. + Experience with successful implementation of enterprise applications. + Strong project management skills; formal business analyst training a plus. + Experience with Electronic Data Capture (EDC) for clinical trials applications such as InForm/Central Designer, REDCap, MEDIDATA RAVE strongly preferred. + Proficient in complete MS Office suite, including Outlook, Word, Excel, and PowerPoint. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: + Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently. + Ability to be flexible, versatile, and adaptable in activities conducted in a multi-site environment. + Ability and willingness to contribute to and foster a team culture where all are encouraged and willing to share information accurately. + Able to self-manage and assume ownership for support tasks and project work. + Ability to work independently and within a team. + Ability to work and maintain focus within a complex work environment with shifting and competing priorities. + Ability to work in a fast-paced environment, working on multiple concurrent, inter-related subprojects. + Ability to work effectively with all levels of executives, administrators, researchers, and technical IT staff. + Ability to learn new tools and utilities rapidly. + Excellent communication skills - both oral and written. + Ability to negotiate and communicate with all levels of staff. + Excellent organizational and analytic skills, with the proven ability to multi-task, troubleshoot, and prioritize work. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEOC Poster**