Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). 

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

This is where you and your skills come in. We’re currently looking for:  

The Business Analyst will be responsible for working across multiple departments to support business process redesign initiatives and optimize operations within the Digital Organization. This analyst will start primarily on creating structured management reports to monitor daily marketing and sales operations and assess periodical performance. With enough understanding of the business operations, the analyst will collaborate with leaders across different departments to improve existing reports and dashboards, provide data-driven analytics, build new management tools, identify improvement opportunities and recommend decisions on key operational concerns. 

Reporting to the Associate Director – GTM Analytics, the analyst will support marketing and sales initiatives through the identification of opportunities, creation of project plan, database modeling, interpretation of analysis, recommendation, implementation and measuring and monitoring results. 

This role requires strong database manipulation and analytical skills, project management skills and the ability to cooperate with cross-functional teams. Projects are likely to focus on improving operational efficiency and maximizing sales opportunities. 

To succeed in this role you must have experience in: 

Identify improvement opportunities and develop creative solutions that optimize sales operations 

Provide analytics support for management to gain insight and drive business planning based on data and statistical methods 

Drive project milestones from concept through project closure 

Coordinate with different analytics and engineering teams to implement changes or create new data or analytics requirements for different BUs 

Audit, investigate and implement changes on reports, dashboards, metric logic and data sources as needed 

Develop and maintain periodical performance monitoring dashboards, reports and metrics  

Be able to interpret and generate insights from reports or dashboards that promotes data driven decision making for BUs 

Actively drive project status reporting, issue identification and risk management 

Assess and document key steps: problem statement, process flows, gap analysis, solution recommendations 

Work collaboratively with cross-functional teams – build relationships, prioritize tasks, achieve milestones 

Facilitate meetings and project work across different teams 

Participate or present analytical insights as needed during different BU meetings 

Maintain roster database, perform updates as necessary to ensure accuracy, and take charge of its implementation 

 Must-Have: 

1 – 3 yrs of business process design or consulting experience 

Proficiency with MS Excel, MS PowerPoint, and MS Word 

General knowledge of business operations, objectives, strategies, process and information flow 

Experience in or has a working knowledge about the whole business analytics reporting cycle – from collection and warehousing to ETLs and visualization 

Efficiency in collecting large amounts of raw data and automating data collection processes 

Ability to work on large databases and synthesize into useful reports and dashboards 

Excellent oral and written communication skills including listening and presentation skills 

Nice to Have: 

Knowledgeable in data visualization tools like Tableau, PowerBI or Data Studio 

Desired Qualifications: 

Ability to gather, interpret and apply critical thinking to data to help inform decisions 

Strong analytical, organization, problem-solving and follow-through skills 

Ability to think and influence both at the strategic and execution level 

Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously 

Ability to work in a self-directed manner 

Proactive in raising observations from data and providing action items 

Experience in creating or documenting business analytics processes 

Amenable to work on a 3am – 12nn MNL shift 

What we offer: 

Comprehensive HMO package (medical and dental) 

Personal Time Off Leaves 

Quarterly Performance Bonus 

Employee Assistance and Wellness Programs 

RingCentral’s Global Ops team works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. RingCentral has become the leading global cloud-based communications provider because it is not just selling solutions; it is changing the nature of communications.  

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. 

About RingCentral/Acquire BPO 

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc. 

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. 

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence. 

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. 

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.