Job Description: The title and grade of the incumbent will be determined by the finalist's years of experience. Finalists with four years of experience will be Business Analyst, job grade 10; finalists with five years of experience will be Senior Business Analyst, job grade 11 The Advancement Information Services (AIS) Business Analyst position will provide application support, maintenance, troubleshooting, and adaptation of the University’s enterprise Advancement Information Systems, Blackbaud CRM(BBCRM), and Blackbaud Internet Solutions (BBIS), as well as other critical applications used by the division. This position will work closely with key lines of business owners within the division, as well as a number of external units across the University, to effectively document, maintain, and enhance system business processes and data solutions supporting the advancement of daily operations and initiatives. The Senior Business Analyst within Advancement Information Services (AIS) is responsible for providing strategic analysis services to business partners within the division, as well as key units across the University that interface with Advancement. The focus of this position is to work closely with the line of business to gain an in-depth understanding of their business strategy, processes and needs to provide solution-based direction and support. This role is a critical, centralized player in addressing and solving the steady flow of business challenges that arise division-wide. The Senior Business Analyst will provide lead support and ensure consistent user adoption for the University’s enterprise Advancement Information Systems, Blackbaud CRM(BBCRM), and Blackbaud Internet Solutions (BBIS), as well as other critical applications used by the division. In support of Advancement’s goals and initiatives, the responsibilities of this position include: learning and documenting business processes and gaps; providing maintenance & support of all Advancement systems providing data analysis and data solutions; ensuring data compliance rules are communicated and practiced; and leading various size projects for business, technical and systematic improvements. Brown University is committed to advancing diversity, inclusion, and equity and is an Affirmative Action/Equal Opportunity Employer. Job Qualifications Business Analyst - Education and Experience + Bachelor’s degree or equivalent combination of education and experience. + Minimum of 4 years of experience in a related field such as business analytics, project management, higher education, fundraising, and nonprofits. + 3 or more years of providing implementation and technical support of CRM software. strongly preferred, specifically with Blackbaud CRM. + 2 or more years of business analysis and/or project management experience Senior Business Analyst - Education and Experience + Bachelor’s degree, or equivalent combination of education and experience. + Minimum of 5 years of experience in a related field such as business analytics, project management, higher education, fundraising, and nonprofits. + Minimum of 3 years of providing technical support/implementation of Enterprise software and the software development life-cycle. + 2 or more years of business analysis and/or project management experience Required Qualifications + Ability to accurately document business requirements and ERP systems' information architecture. + Understanding of standard IT policies and procedures, including usage of test environments and change procedures. + Proven history of utilizing Microsoft Excel to import, export, query and report on data. + Propensity for strong, internal customer service delivery and a proactive approach to user efficiency. Preferred Qualifications + Experience with SQL or similar query language required, T-SQL preferred. + Blackbaud product experience strongly preferred, specifically with Blackbaud CRM. + Experience working in a philanthropic or higher educational environment + Working knowledge of relational database architectures + Experience with developing and implementing reporting vehicles and using CRM software to Query, extract and/or load data Job Competencies + Demonstrated commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), including experience/ability to identify and emphasize diverse perspectives in programming, communications, and strategy. + Exceptional analytical and conceptual thinking skills. + Highly adept at mapping system and business processes + Strong aptitude for diagnosing end user problems, identifying and implementing solutions. + Experience with SDLC methodologies including requirements, design, implementation, testing and maintenance. + Excel at uncovering hidden trends in a volume of data. + Detail-oriented and organized with an ability to meet deadlines. + Demonstrated history of functioning independently while working well in a team-oriented environment, taking the initiative to be productive and efficient. + Ability to effectively communicate with users of diverse backgrounds and skill levels. + Ability to apply tact and maintain confidentiality. Customer-focused, customer service orientation. + Excellent Ability to Manage competing resources and priorities. Applicants are asked to submit a cover letter and resume with their application. All offers of employment are contingent upon a completed criminal background check and education verification satisfactory to Brown. Benefits of Working at Brown: Information on the Benefits of Working at Brown can be found here (https://www.brown.edu/a-z/benefits-working-brown) . Recruiting Start Date: 2024-06-10 Job Posting Title: Business Analyst Department: Advancement Grade: Grade 11 Worker Type: Employee Worker Sub-Type: Regular Time Type: Full time Scheduled Weekly Hours: 37.5 Position Work Location: Hybrid Eligible Submission Guidelines: Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application. Still Have Questions? If you have any questions you may contact employment@brown.edu. EEO Statement: Brown University is an E-Verify Employer. As an EEO/AA employer (https://go.brown.edu/equal-employment-opportunity) , Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.