Business Analyst
Lead I - Business Analysis
Who We Are:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
Visit us at UST.com.
You Are:
We are looking for an independent and articulate Business Analyst. The successful candidate will be instrumental in managing platform maintenance tasks, assisting with system enhancements, and contributing to the intake process for business-generated notifications. Attention to detail and superior communication abilities are pivotal as this role requires the translation of complex information into accessible insights for diverse teams and user groups.
The opportunity:
· Experience in either front end UI development /design or worked as Tech BA in front end UI experience.
· Work across various source systems and data layers to understand business processes and data logic in order to help with process adoption and continued sustainment.
· Analyze and resolve disputes, respond to ServiceDesk tickets, address user inquiries, and compile user feedback to improve services.
· Assist with coordination and streamlining of reporting systems.
· Implement logic updates for existing and new notifications within the platform to enhance operations.
· Catalog incoming requests, issues, and identify potential enhancements to improve system performance.
· Work closely with the Outsystems development team by writing clear requirements, overseeing development, and ensuring the functionality delivered is in line with expectations and user needs.
· Assist in the enhancement of user functionality, including the improvement of daily digest emails and DQHQ Analytics reporting capabilities.
· Facilitate the requirements gathering process and support the development of new notifications based on business needs.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What you need:
· Demonstrated excellence in customer service and a talent for effective communication, capable of translating complex issues into user-friendly language.
· Strong analytical skills and the ability to think critically and independently to derive solutions.
· Experience collaborating with various teams to identify problems and develop strategies to resolve complex issues.
· Intermediate proficiency in SQL, with an ability to utilize database knowledge in tasks such as query troubleshooting and writing.
Benefits
Employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning on the date of hire, vacation premium, ten (10) paid holidays, a Christmas Bonus of thirty (30) days’ pay, Monthly Food Vouchers, Saving Fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4) days of personal time off per year, up to three (3) days of paid medical leave per year, and up to three (3) days of paid bereavement leave per year.
What we believe:
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honor our commitments and act with responsibility in all our relationships.
An Equal Opportunity Workplace, Free of Discrimination and Harassment
At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.
Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso
En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, identidad de género, expresión de género, edad, información genética, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
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