The CABS – Cloud Account Billing Support role requires a well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment.  The role is challenged with solving complex customer billing/account related Issues.  Requires excellent collaboration with team members, Q2C, Sales, AR, key stakeholders and Business Partners to meet the needs of the business as well as that of the customers.
Primary responsibilities include assisting IBM Cloud Clients through the Cases, Phones, and Live Chat Support.  This role encompasses daily client facing interactions related to Account Management and Invoicing inquiries.
Responsibilities:Registration, Activation, Login, and IDSuspension and Cancellation of ServicesUser Management, Ownership ChangesGeneral Cloud issuesCases (IMS/Service Now), Phones, Live ChatsContract Modification/SupportAccount CancellationsBilling Questions and Disputes (AR, Revenue Services)Reconciliations/Credits-RefundsOrder ProcessingDiscounts/Pricing AdjustmentsFraud and Malicious ActivitySystem Outages (Login and ID)Tooling and Automation (IMS, Service Now, SAP, BSS Dashboard, CyberSource, CFTS)Preferred Skills:  5+ years’ experience in Customer Service, Collections or Accounts ReceivableAdvanced account reconciliations