Department Summary

The Product team at Maximus Canada delivers eHealth software, services and support to 10 Canadian jurisdictions and internationally. The flagship product, Medigent, enables the automated processing and payment of medical claims for Medicare, Pharmacies, Dental and Medical travel. The Product streamlines the beneficiary enrolment and management process, enables provider portals for claim and payee management and provides clinicians with a real-time drug information system tailored to their jurisdiction. 

Position Summary

The Business Analyst provides expertise in all aspects of business analyses and health Product Management. This role provides sound analysis of business problems, processes, key stakeholders and customers. Working within a matrix team structure, the Business Analyst provides all stages of the life cycle of preparing solutions, including problem analyses, user requirements definition and clarification, detailed design and configuration, testing, business process redesign, training, user acceptance, and approval for implementation. The Business Analyst provides implementation and production support, performs research, develops options, completes analysis and makes recommendations for technology solutions, including automated solutions, to support priority business needs.

Your typical week at Maximus

Strong knowledge of formal production support functions and processes in complex eHealth Product suites including implementation & support, Release Management, Change Management, Functional and Technical designs, patches, data fixes, upgrades, Test Plans and testingKnowledge of and expertise with formal system implementation and project management methodologies, including gap analysis, design, configuration, testing methodologies, user validation and acceptance, implementation, and post implementation production supportStrong written communications skills to prepare clear business and solution requirements, business cases, functional design specifications, business analyses and recommendations, executing briefing notes, presentations for various customer forums, user groups and committees, training materials for complex functionality, communications detailing changes to ProductsDemonstrated analytical and problem-solving skills to effectively conduct problem identification and resolution, impact of proposed design changes, patches, upgrades on the Product and user stakeholder processesLeads customer engagement sessions including Customer Satisfaction reviews and actively contributes to and engages in Customer User Group forumsLeads improvement meetings with internal stakeholders and external service providers, and monitors their performanceFacilitates collaboration sessions with diverse groups of stakeholders, including customers, with various needs and requirements spread through many geographical locationsLeads the development of technical documentation and training material including process flows and proper use of applications and systemsActively contributes to Product release notes and manuals for internal and external communication including supplementary documentation, support matrix, data dictionary and user documentationContributes to Product Knowledge Management activities including support process documentation and ensures a central repository of documentation is kept up to dateContributes to and takes active role in Customer Success Journey mappingContributes to the development of, and executes on continuous improvement plans by driving activities resulting in improvement, Product innovation, service delivery efficiencies, and cost savingsPromotes the Change Manage and Release & Deployment Management Standards, Policies, Processes and ProceduresMaintains awareness of current and emerging technological trends, evolving client requirements and organizational strategic directions, to ensure congruence with project activitiesReports on progress, achievements and associated results. This includes executive level reporting, management updates and best practice sharingFosters a culture of continuous improvement, where colleagues are encouraged and recognized for generating and implementing innovative ideasAdheres to corporate asset management standards, policies and procedures for creating, maintaining and storing application source code and documentationAdheres to established ITIL process and Project Management practicesRemains current with state-of-the-art software development and technology trends

What you offer us

Knowledge, Skills and Abilities

Lead, plan and manage requirements including documentation, analysis, testing and feature acceptance;Support and effectively communicate requested changes, enhancements, and modifications, verbally and through written documentation, to stakeholders, operation support and implementation teams so that solutions are well understood;Drive process optimization and improvements;Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications;Lead the analysis of business processes and elicitation of requirements for software products;Create documentation including requirements, user stories, acceptance criteria, user guides, process flows, and wireframes;Translate conceptual user requirements into functional requirements and communicate to project team members;Communicate changes, enhancements, and modifications, verbally and through written documentation, to project team members and stakeholders so that solutions are understood;Develop, document, and execute test cases;Identify and respond proactively to both business and project issues and escalate appropriately;Participate in reviews of plans associated with project execution; andConduct training sessions, as required.

Preferred Skills

Experience implementing or maintaining Health systemsDigital project experienceConsulting experienceStrong knowledge of SDLC and Agile frameworks

Education and Experience
Diploma or degree in Business Administration, Computer Science or a suitable combination of education and previous work experience;5+ years of related work experience with business requirements analysis.Experience working with digital health care solutions and health information standards;
What we offer you

We value your work, which enables us to continuously raise the bar on how we can best serve citizens worldwide. Maximus Canada offers the following:

Competitive market-based salariesComprehensive employer-paid benefitsGenerous paid time offGroup Retirement Savings PlanHybrid and remote work environments in CanadaAnnual paid bonus based on overall company performanceEmployee appreciation events

 

 We will be accepting applications until 11:59pm (PST) on January 03, 2025.

 

Please note that while all applications are appreciated, only those candidates selected for interview will be contacted.  (No Agencies, Please)

 

EEO Statement
Maximus is passionate about our employees and place their well-being at the center of our people strategy.  We are committed and proud to build a workforce that reflects the communities we serve.  We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.