Collaborate with stakeholders across departments to identify business needs and translate them into detailed functional and technical requirements. Conduct in-depth analysis of current business processes to identify areas for improvement and recommend actionable solutions. Develop and maintain business process documentation, including workflows, use cases, and business requirements documentation (BRD). Facilitate workshops and meetings to gather requirements and align stakeholders on project objectives. Liaise with IT and development teams to ensure requirements are understood and implemented correctly. Create and manage project plans, timelines, and milestones, ensuring alignment with business goals. Perform data analysis to identify trends and provide insights that drive business decisions. Support testing phases by developing test cases, validating system functionality, and ensuring deliverables meet business requirements. Provide ongoing support and training to end-users to ensure the successful adoption of new systems or processes.

Monitor project progress and communicate updates to stakeholders and senior management.