Support Services Group is a customer-centric organization that values excellence in delivering quality service. Our business plays a critical role in enhancing customer satisfaction and fostering long-term relationships. We are looking for a detail-oriented Business Analyst to transform raw data into actionable insights and compelling business reports. This role will focus on analyzing performance metrics, creating Excel-based reports, and developing PowerPoint presentations that support client-facing business reviews. The analyst will play a critical role in helping the operations team craft a compelling narrative for weekly and quarterly business reviews. Key Responsibilities: + Collect, analyze, and interpret operational and financial data to identify trends and key insights. + Develop and maintain Excel reports, dashboards, and data models to track performance metrics. + Create and update PowerPoint presentations using pre-defined templates for client business reviews. + Work closely with BPO operations leadership to craft data-driven stories for client-facing reports. + Ensure data accuracy, consistency, and alignment with business objectives. + Provide recommendations based on data analysis to improve efficiency and performance. + Support ad-hoc reporting and analysis requests from stakeholders. Qualifications: + Experience in data analysis, reporting, or business analytics within a BPO or call center environment. + Proficiency in Excel (pivot tables, VLOOKUPs, formulas, data visualization) and PowerPoint. + Strong analytical skills with the ability to translate data into clear, actionable insights. + Ability to communicate complex data in a simple, compelling way to leadership and clients. + Detail-oriented, highly organized, and able to manage multiple deadlines. + Experience working with large datasets and reporting tools (Power BI, SQL, or similar) is a plus. Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers.  We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.