Business Analyst – Full Time-Direct Placement Compensation: Annual Salary up to $40,000 plus benefits (commensurate with experience). Location: Remote work (sometimes reporting to central offices in San Juan PR) Company Description: We are seeking a highly motivated and detail-oriented Business Analyst to join our client, a leading behavioral health organization in Puerto Rico. They provide recovery-oriented services to over 1.3 million lives through Medicaid, Medicare, and commercial plans, leveraging a 19-year history and an innovative provider network. Position Description: The Business Analyst will act as a crucial liaison between business units and IT, eliciting, analyzing, and documenting requirements for changes to business processes, policies, and information systems. This role requires strong analytical, communication, and problem-solving skills, along with a commitment to delivering effective solutions within the healthcare industry. Responsibilities: + Requirements Elicitation & Analysis: Serve as a liaison between business units and IT departments, eliciting, analyzing, communicating, and validating requirements for changes to business processes, policies, and information systems. + Solution Design: Connect business owners and IT technical resources to develop realistic solutions for contract requirements, workflows, and business needs. + Training & Implementation: Participate in the design, development, and delivery of software applications training programs. Coordinate with IT managers and non-technical business units to define and implement the support structure for business projects. + Financial Support: Support the Finance Manager in providing joint, reusable, and shared strategic and tactical solutions. + Project Coordination: Collaborate with internal IT staff to coordinate delivery schedules and ensure timely and within-budget delivery of services and goods. + Change Management: Work closely with other departments to anticipate changes in functionality and priorities. + Project Tracking & Reporting: Gather and assess strategic operational project status, issues, risks, and dependencies. + Compliance: Comply with all guidelines established by the Centers for Medicare and Medicaid (CMS) and other applicable regulatory agencies. Qualifications: + Strong analytical skills with demonstrated ability to solve problems. + Excellent verbal and written communication skills, with the ability to clearly articulate thoughts and ideas. + Strong organizational and time management skills, with the ability to handle multiple tasks and projects simultaneously. + Proven problem-solving skills, with the ability to identify root causes and implement effective solutions. + Strong interpersonal skills and the ability to work effectively in a fast-paced environment, both independently and as part of a team. + Demonstrated ability to produce highly accurate, detail-oriented work. + Experience in the healthcare industry, particularly with Medicaid, Medicare, and commercial plans, is a plus. Education: + Bachelor's degree in Computer Science, Business, Engineering, or a related field with a minimum of 2+ years of experience in information systems. Benefits: + Medical plan (effective after 30 days of employment) + Retirement plan (effective after 30 days of employment) + 15 days of annual holidays + 12 days of annual sick leave + 2 floating holidays per year + Life insurance (death or dismemberment) + Reimbursement for studies and continuing education (after one year of employment) Equal Opportunity Statement: RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Pay Transparency: RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices. Disclaimer: This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. About RCM: RCM is a leading provider of Business, IT, and Engineering Services to over 1,000 clients in the commercial marketplace. RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.