Package Description Competitive Salary Corporate Benefits Package Chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

Job Introduction

Serco is the preferred partner for European Institutions and International Organizations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

We are hiring a Business Analyst for European Commission in Brussels and various locations around Europe.

Main Responsibilities Collaborate with business users, stakeholders and technical teams to gather and document reporting/dashboarding requirements.Conduct thorough analysis of business processes and user needs to define and design clear and comprehensive data/reporting/dashboarding requirements.Perform data analysis translating the needs into reports and visualisations.Work closely with data architects and database developers to design and model data structures that align with business requirements.Translate business requirements to a business case, describing As Is vs To Be and providing a Fit-Gap analysis.Offer customer guidance in choosing and proposing the most suitable solution (reports/dashboards designs) to aid their daily activities.Document clear functional specifications for the development team.Ensure that documentation is up-to-date and accessible to relevant stakeholders.2Test and validate the proposed reports and dashboards and its functionalities making sure it correctly reflects the data from the source systems.Implement and oversee data quality standards, ensuring that data is accurate, consistent and reliable.Identify and address data quality issues through collaboration with relevant stakeholders.Assist in the go-life of the validated solution.Provide knowledge sharing and expertise towards the internal team of consultants.Draft test plans and test scenarios linked to business requirements.Collaborate with ETL (Extract, Transform, Load) developers to define data integration requirements.Communicate effectively with both technical and non-technical stakeholders to ensure a clear understanding of business needs and data requirements.Evaluate the impact of changes to business processes on the data warehouse.Work with stakeholders to manage change requests and ensure that changes align with overall business and data strategies.Perform demos on the reports and dashboards for the relevant stakeholders.Organise workshops with the relevant stakeholders. Successful Candidate

LEVEL OF EDUCATION

 Bachelor's degree.

KNOWLEDGE AND SKILLS

 Must haves include:

Hands-on experience as a Business Analyst in the context of reporting and data visualization.Hands-on experience as a Business Analyst in the context of Qlik Sense dashboarding.Proven experience understanding complex information systems and data flows.Knowledge of SQL for data exploration.Ability to analyse complex business processes, understand the underlying data requirements and translate the processes into reports and dashboards.Deep understanding of the business domain and industry to translate business requirements into data solutions.Ability to bridge the gap between business needs and data warehouse solutions.Strong capacity in preparing and documenting clear and comprehensive business requirements.Familiarity with relevant technologies such as data integration tools, reporting tools and database management systems.Understanding of data quality concepts and experience designing data quality dashboardsCapability to speak to business stakeholders to identify data requirements, business rules and reporting needs.Capability to speak with technical audiences.Experience documenting business specifications, functional specifications and data mapping documents.Experience collaborating with the development teams in passing and explaining the reporting and dashboarding specifications.Experience with the integration of multiple data sources in the data models used for the reports and dashboards.Strong capacity to give high level presentations, demo reports and dashboards.Ability to analyse business processes to understand data flows, data sources and data usage.Perform data profiling and data quality analysis to ensure the data integrity in reports and dashboards.Extensive knowledge and practical experience of analysis/modelling tools and techniques (use case diagram, state diagram, entity relationship model etc.).Understanding of change management principles and the ability to navigate changes within the data warehouse environment.Ability to develop test cases and perform user acceptance testing to ensure the data warehouse meets business requirements.Ability to validate the reports and dashboards to reflect accurate data and meet business expectations.Strong knowledge of software development methodologies (e.g. RUP, Agile)Ability to participate in multi-lingual meetings, excellent communicator.Capability of working in an international/ multicultural environment.Good understanding and experience to apply the SAFe methodology.Great communication and interpersonal skills.

SPECIFIC EXPERTISE

eProcurement business knowledge and specifically understanding the eProcurement concepts and processes at EC is an advantage. About the Company

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe

Why should you join Serco ?

Chance to contribute to innovation in the public services sectorA company passionate about diversity and inclusionPermanent employment with comprehensive Serco Benefits package.

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contact the recruitment team if needed

Data Protection:

For more information on how the personal data is processed, please see the link Data Protection policy here. 

Apply