Business Analyst Job Description: Get ready. Because you’re about to embark on an AI mission to revolutionise small business and accounting practices. Sage Copilot isn’t just an AI-powered tool. We’re developing a game changer. A tool that will help customers streamline their tasks, boost their efficiency, and unlock new opportunities. Making it a trusted business partner, the likes of which they’ve never seen. And you’ll be at the forefront of its development, as part of a global team, who can’t wait to collaborate and innovate with you. We’re working on a truly groundbreaking product. So, is this your next technology job? No—that doesn’t do it justice. This is the future realised—for you, for our customers, and for the shape of technology as we’ve dreamed it. This is a hybrid role – three days per week in our Newcastle office. As a Business Analyst within Sage for Copilot Factory Framework, you will play a pivotal role in driving the delivery and success of Sage Copilot. You will act as the bridge between our development team and our customers, ensuring that our features meet the needs of our customers and delivers exceptional value. This role requires a blend of strategic thinking, strong communication skills, and a deep understanding of both the market and the technical aspects of product development. Key Responsibilities: In this role you will: • Collaborate with Product Management and cross-functional teams to lead feature discovery and assist the teams in successfully managing customer requirements and experiences. • Define and communicate product requirements and rationale, build strong relationships with all stakeholders in particular, product management across Copilot and product engineering. • Work closely with different product stakeholders to understand their needs and translate them into clear and actionable items on the product backlog. • Assist the Product Owner in defining and maintaining product backlog in Project management tools such as JIRA and maintaining key documentation on document repository tools. • Liaise with Product Management to regularly review and refine the product roadmap to align with changing business priorities and market dynamics. • Act as the primary point of contact for any questions or clarifications related to the factory framework. • Monitor and report on the performance of our Factory Framework features, identifying trends and areas for improvement. • Adopt rigor in all activity including use of tools, processes and methodologies such as Aha, JIRA, Agile. • Balance competitive advantage, customer need and pure innovation Skills & Experience: • Experience as a Business Analyst or similar role in software development or tech organisations. SaaS product experience preferred. • Experience of working with data / Machine Learning models / AI is preferred. • Strong analytical mindset with the ability to identify key business requirements whilst using data and metrics to drive informed decisions. • Strong understanding of agile methodologies and experience working in an agile environment including tools such as JIRA, Confluence etc. • Experience of working with teams across multiple geographical locations. • Cross-functional team experience including working with UX, Design and Customer Research Teams is preferred. • Excellent written and oral communication skills, with the ability to effectively communicate complex ideas and requirements to technical and non-technical audiences. • Strong organizational skills and attention to detail. • Ability to thrive in a fast-paced and dynamic environment, with a willingness to adapt to changing priorities. • Bachelor’s degree or equivalent experience required. Function: Product Delivery Country: United Kingdom Office Location: Newcastle Work Place type: Hybrid Advert Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com. Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.