**Introduction** At IBM Cloud, we're on a mission to transform how businesses operate through the power of AI and cloud technology. We're a team of innovators and problem-solvers, dedicated to building cutting-edge solutions that help our customers succeed. This is an exciting opportunity to join a growing team within IBM Cloud's IaaS (Infrastructure as a Service) division. You'll play a vital role in supporting the operational excellence of our business by analyzing data, identifying trends, and driving improvements across key areas. **Your role and responsibilities** Role Summary: We are seeking a dynamic, organized, and collaborative Business Operations Specialist to enhance our internal operations. This role involves cross-functional coordination, driving operational improvements, and supporting core business functions within IBM Cloud IaaS Key Responsibilities: * Support strategic business planning, reporting and enhancing operational efficiency. * Manage and report on key metrics, particularly focusing on headcount and recruitment data. * Foster strong partnerships across various IaaS teams to align objectives and coordinate initiatives, ensuring clear communication and effective data management across IaaS teams . * Consult with management to develop and refine Key Performance Indicators (KPIs) for enhanced decision-making. * Conduct ad-hoc data analysis and prepare detailed reports for the leadership team, highlighting trends and performance metrics. * Develop high-quality presentations to clearly communicate strategies, objectives, and performance. * Adhere to high privacy standards, particularly concerning employee Personally Identifiable Information (PII), aligning with both IBM and international regulations. **Required technical and professional expertise** * 2-4 years of experience in business operations, demonstrating a track record of impactful performance. * Advanced proficiency in Microsoft Excel, and ability to manage large and complex datasets. * Proficient in Microsoft Power Point; capable of crafting high-quality presentations * Strong analytical and problem-solving skills with the ability to analyze data, draw insights, and make data-driven decisions. * Excellent communication skills, operate in a highly organized manner with strong attention to detail * Strong time management skills with the ability to prioritize tasks and meet deadlines. * Proven ability to work independently and as part of a high-performing team. * A strong work ethic and a passion for continuous learning. * Bachelor's degree in Business Administration, Finance, Economics, or a related field. **Preferred technical and professional experience** * Experience in data analytics and financial modeling. * Proficiency in using analytical tools and developing dashboard reports. * Understanding of public cloud technologies and services (e.g., IBM Cloud, AWS, Azure, GCP). * Experience with project management methodologies (e.g., Agile, Scrum). * Familiarity with financial concepts and accounting principles.