Client Onboarding and Documentation (CO&D) is a global initiative in JP Morgan that spans the Investment Bank, Global Corporate Bank, Treasury and Securities Services. The objective is to implement a standardized and consistent client onboarding service across the wholesale bank in order to deliver world class client experience.

As a Business Analyst within the Client Onboarding team, you will be tasked with the development and maintenance of strategic workflow program deliverables. Your role will involve ensuring that project deliverables meet the agreed-upon business requirements. Leveraging your understanding of both business needs and system construction and usage, you will create functional designs across various applications.

Job responsibilities:

Manage requirements elaboration milestones for implementation and adoption of new KYC StandardsCollaborate with KYC Operations Users and Senior managers across LOBs and work streams to ensure consistency for cross-platform workflow functional designPartner with KYC Operations, Business Users and Process Reengineering teams to ensure alignment of processes to the system functionalityConduct interviews to gather customer requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios and other methodsEnsure timely completion of requirements gathering milestones and story writingEffectively translate business requirements into value-added, comprehensive solutions that will feed into test plans using appropriate processes, procedures and technologyTranslate conceptual customer requirements into functional requirements in a clear manner that is  to developers / project teamEnsure JIRA  backlog is consistently being built, allowing to fill at least a sprint worth of capacity at any given timeMaintain/enhance requirements gathering model that enables smooth adoption of the system by KYC OperationsEngage strongly at all levels of the cross-functional stakeholder team and technology team. Align system design to operating modelEscalate and resolve impediments. Also Manage the implementation of new functionality through training sessions, demos, that will contribute to training material development

  Required qualifications, capabilities and skills

Minimum 8years experience in a business analysis role program and/or project management in the banking/ financial industryAdvanced Business Process Modelling and analysis techniques including production of Use Case Models, detailed Use Cases, Activity Diagrams, State Diagrams and Logical design ModelsExperience on global / multi-site projects including facilitation of workshops with remote participants and rationalization of regional requirements, Software Development methodologies, especially Agile and advanced knowledge of Microsoft Office, i.e., Excel, Word, Visio, Powerpoint, etc.Have an open attitude towards sharing ideas and knowledgeA proactive approach to problem solving, taking ownership of issues and having the determination to follow things throughExcellent listening, written and verbal communication skills, including facilitation, presentation and production of documentation appropriate to an audienceThe ability to shift perspective from high level 'Big Picture' to low-level detail , to multi-task, work under tight deadlines, and quickly adjust to changing prioritiesPresent and absorb complex ideas quickly and accuratelyThe ability to work within a large team and work independently as well as part of a team